2002–2019
Despite facing opposition and a lack of support, Air Astana launched its operations under the leadership of its first president, Lloyd Paxton, a former executive of British Airways. After a few short-lived pre-operational leaders, the airline leased its first three Boeing 737s from the International Lease Finance Corporation (ILFC) and started commercial operations on 15 May 2002.
Later in 2003, the airline leased Fokker 50s from Aircraft Finance Trading BV (AFT) and three Boeing 757s from Pegasus Leasing Corp. In its first full year of operations, Air Astana declared a net profit in 2003. When Air Kazakhstan, the previous flag carrier, declared bankruptcy in February 2004, Air Astana expanded its operations from its domestic network to key international routes including Dubai, Istanbul, Moscow, Beijing, Frankfurt, and London.
Early growth pains and disagreements over fleet plans and hub strategy led to tensions between the shareholders and a management change in the autumn of 2005. Peter Foster, a former executive of Cathay Pacific who had led the rehabilitation team at in 1999 before a spell as CEO at Royal Brunei Airlines, was appointed as the airline's president on 1 October 2005. Long-term development plans and management structures were established that have remained largely unchanged since then. The airline has been consistently profitable and was listed in the top 20 most profitable airlines in terms of net margin in the world for the years 2010, 2011, and 2012, according to Airline Business and Air Finance Journal, which ranked it 20th in its 2015 survey of global airline financial ratings, with a score of BBB−.
In an article on BAE Systems' offset programmes (10/10/13) the Financial Times stated, "BAE's 49 percent stake in Kazakhstan's Air Astana became one of the company's highest-yielding investments".[9]
Air Astana received its first Airbus A320neo in November 2016.[10] Until 8 December 2016, Air Astana was the only Kazakh airline allowed to fly to the European Union.[11]
Air Astana was the official air carrier of Expo 2017[12] and the official carrier and general partner of the 2017 Winter Universiade, which took place from 29 January to 8 February 2017 in Almaty. Also, in 2017, Air Astana took delivery of its first Airbus A321neo,[13] and in 2018, its first Embraer 190-E2.[14] The Embraer aircraft featured a special Snow leopard livery[15] to draw global attention to the threat of extinction faced by this large wild cat, which is a native to the mountain ranges of southern Kazakhstan. Air Astana also donated to Kazakhstan's Zoology Association, which is taking urgent action to protect the diminishing numbers of Snow leopards in the country.
In 2018, Air Astana marked its 16th anniversary with the opening of a new Aviation Technical Centre at Astana's international airport, which enabled Air Astana to undertake all aircraft engineering and servicing requirements up to a heavy maintenance level.[16] Air Astana decided to establish a low-cost brand in 2018.[17]
In 2019, Air Astana took delivery of the first Airbus A321LR aircraft under an operating lease agreement with Air Lease Corporation and became the first operator of the aircraft type in the CIS.[18] Also in 2019, Air Astana became the first airline in Kazakhstan able to independently perform heavy maintenance C1 and C2 checks on Airbus family aircraft at its engineering bases in Almaty and Astana.[19]
2020–present
In 2020, due to entry and exit restrictions imposed by several countries to limit the spread of COVID-19, 95% of Air Astana flights were cancelled between 22 March and 14 April 2020, with only 140 flights operated instead of almost 2,900.[20] Air Astana CEO in its message to passengers assured that all requests for rebooking and refunds will be managed and that "in 18 years, Air Astana has never failed to meet its obligations to customers. That commitment is absolute and will not change".[21] Air Astana gradually restored its domestic flights from May 2020 and international flights from June 2020.[22]
In 2021, Air Astana received the highest level 5-star COVID-19 Airline Safety Rating by Skytrax;[23] and became the first airline from the CIS and Southeast Asia to successfully pass an APEX audit, with Diamond status being awarded for minimizing and preventing the spread of the COVID-19 virus during flights.[24]