Air transport
Emirates airline
Emirates is a subsidiary of The Emirates Group, and a major airline in the Middle East. It is the national airline of Dubai, United Arab Emirates and operates over 1,990 passenger flights per week,[42] from its hub at Dubai International Airport, to over 101 destinations in 61 countries across six continents.[43] Emirates was established in 1985 with one Boeing 727 and one Airbus A300. The Emirates fleet was now 10 Boeing 777-200LR, 125 Boeing 777-300ER, and 117 Airbus A380 aircraft.[2]
In the financial year 2008–09 passenger numbers reached 22.7 million, representing an increase of 7.1% over the previous year.[44]
The airline's profits however were down 72% for the 2008/09 fiscal year. Its profit of 1.49bn dirhams ($406m; £255m) for the year to 31 March 2009 compared with a 5.3bn dirham profit for the previous year.[45][46]
Emirates SkyCargo
Emirates SkyCargo is a cargo carrier operating from Dubai International Airport. The SkyCargo division operates 13 Boeing 777 Freighters. Emirates SkyCargo also use the cargo capacity of the passenger fleet.
In the 2019-20 fiscal year, Emirates SkyCargo carried 2,389,000 tonnes, a decline of 10.2% compared to the previous year.[8]
Emirates airline
Emirates is a subsidiary of The Emirates Group, and a major airline in the Middle East. It is the national airline of Dubai, United Arab Emirates and operates over 1,990 passenger flights per week,[42] from its hub at Dubai International Airport, to over 101 destinations in 61 countries across six continents.[43] Emirates was established in 1985 with one Boeing 727 and one Airbus A300. The Emirates fleet was now 10 Boeing 777-200LR, 125 Boeing 777-300ER, and 117 Airbus A380 aircraft.[2]
In the financial year 2008–09 passenger numbers reached 22.7 million, representing an increase of 7.1% over the previous year.[44]
The airline's profits however were down 72% for the 2008/09 fiscal year. Its profit of 1.49bn dirhams ($406m; £255m) for the year to 31 March 2009 compared with a 5.3bn dirham profit for the previous year.
Emirates SkyCargo
Emirates SkyCargo is a cargo carrier operating from Dubai International Airport. The SkyCargo division operates 13 Boeing 777 Freighters. Emirates SkyCargo also use the cargo capacity of the passenger fleet.
In the 2019-20 fiscal year, Emirates SkyCargo carried 2,389,000 tonnes, a decline of 10.2% compared to the previous year.[8]
Airport aviation services
Dnata
Dnata is an aviation services company, comprising Dnata Airport Operations, the largest ground and passenger handling company at Dubai International Airport, Dnata Cargo, responsible for dealing with much of the 1.3 million tonnes of cargo passing through Dubai International Airport, Dnata Catering, a catering and retail service that was rebranded from Alpha Flight Services after Dnata acquired the company in 2010[47], and Dnata Agencies, a Dubai-based travel agency, acting on behalf of a number of major carries, including Aeroflot, Aer Lingus, Airblue, British Airways, Swiss and United Airlines.[2]
Changi International Airport Services
Dnata
Dnata is an aviation services company, comprising Dnata Airport Operations, the largest ground and passenger handling company at Dubai International Airport, Dnata Cargo, responsible for dealing with much of the 1.3 million tonnes of cargo passing through Dubai International Airport, Dnata Catering, a catering and retail service that was rebranded from Alpha Flight Services after Dnata acquired the company in 2010[47], and Dnata Agencies, a Dubai-based travel agency, acting on behalf of a number of major carries, including Aeroflot, Aer Lingus, Airblue, British Airways, Swiss and United Airlines.[2]
Changi International Airport Services
Changi International Airport Services (CIAS) offers ground handling services to more than 30 scheduled airlines in Singapore.
Engineering services
Emirates Engineering supports the expansive fleet of Airbus and Boeing aircraft operated by Emirates together with those of thirty other airlines through third party maintenance contracts.
The division can manage and implement all aspects of aircraft engineering support, such as maintenance, safety and logistics. It also has an engine test cell facility. It also occupies the Emirates Engineering Centre which opened in late 2006 on a 136 acre site at Dubai International Airport.
Its eleven hangars for heavy and light maintenance, together with a paint hangar, cover an area equivalent to 17 football pitches and have the capacity to meet the service requirements of an Emirates fleet which is growing at the rate one new aircraft every month. Each hangar has an entrance gate 88 metres wide and every bay can accommodate any size of aircraft with an engine thrust of up to 150,000 pounds, including the Airbus A380, which is 73 metres long with an 80-metre wingspan and a tail 24 metres high.
Flight catering
Emirates Flight Catering Company has over 11,000 employees and provides in-flight catering and support services for airlines at Dubai International Airport.[48] It provides catering for all Emirates flights from Dubai, and also for other airlines operating at the airport. In 2009, Emirates was voted by Skytrax, the fourth best onboard catering in Business Class, and second best catering in Economy Class.[49]
The catering facility servicing the airline's flights has a design capacity of 225,000 meal tray set-ups per day.[48] The company provided over 55 million meals in 2017. The daily average meal uplift was 180,000.[50]
Alpha Flight Services is a leading onboard catering operator and has been supplying all Emirates airline flights departing Australia since 2008.
Emirates Group has a 49 per cent interest in the company, which provides in-flight catering at nine airports in Australia, including all major international gateways, serving 16 customer airlines with over seven million meals a year.
IT
Mercator was the IT division of the Emirates Group. It was launched in 1995 to serve the business technology requirements of Emirates and Dnata; later on not only provided to the Emirates Group companies, but also to other airlines and businesses.
2014 it was announced that the equity firm Warburg Pincus acquired a majority stake of Mercator and that Dnata would still hold a minority stake.[51]
Mercator merged in 2017 with the Spanish aviation company Accelya and will operate under the latter name. Previous majority shareholder of Mercator, Warburg Pincus, is also the majority shareholder of the new company.[52]
Retail
Emirates High Street is an online store which stocks over 400 products, such as luxury goods, electronics, and holiday packages. Customers use Skywards Miles, earned by members of Emirates airline's frequent flyer loyalty scheme, to buy products.
Emirates Leisure Retail's core business is establishing, managing and franchising restaurants, cafes, bars and leisure facilities in the GCC.
Emirates Official Store stocks products such as airplane models, souvenirs, and Emirates-themed retail. Customers pay for products in UAE dirhams, US dollars, or use Skywards Miles, earned by members of Emirates's frequent flyer loyalty scheme, to buy products. It is available online[53] and in 3 outlets across Dubai and Dubai International Airport's Terminal 3.
Sirocco is a joint venture between Emirates and Heineken International which manages the sales and marketing of a range of beverages in the Middle East. It handles brands such as Heineken, Amstel Light, Budweiser, Tiger, Carling and Sol, and – following Heineken's acquisition of Scottish & Newcastle – Bulmers and Strongbow. With a market share of 60% in Dubai, it is the leading operator in the UAE, as well as Oman, Bahrain and
Risk management and security
Emirates Group Security is an organization that is responsible for security measures throughout the Emirates network. It covers all Dubai passengers and cargo terminal users, company facilities and staff accommodation. Emirates Group Security also investigates theft, document fraud, misappropriation and all breaches of security against the interests of the company and its customers.
Transguard Group is a security services provider in the Middle East with an annual turnover exceeding AED600 million and more than 38,000 full-time employees. It is also one of the region's largest operators in business support services, facilities management, cash management, security technology, training, events management and airport services. Established in 2001 as a support service provider to the numerous brands operating under the Emirates Group.
Its cash management business operates from the company's headquarters in Dubai's Airport Freezone which also houses the largest cash processing facility in the region, while an additional facility was recently opened in Abu Dhabi.
Tour operator and events management
The company is a subsidiary of Emirates providing administrative support, managing data, and coordinating third party suppliers such as venues, catering, and accommodation. It deals with conferences and provides support to delegates, as well as providing leisure and recreational activities for visiting delegates.[54]
CSI has hosted large events such as the Global Travel and Tourism Council, which around 1,300 delegates attended. It also hosted on behalf of the World Economic Forum and the government of Dubai, a summit on the Global Agenda attended by 700 business, government and academia representatives.
Is another tourist company in the United Arab Emirates and Oman.
Arabian Adventures is a destination management company, providing services to different tour operators, incentive houses, meeting organisers, businesses and cruise lines.
- Congress Solutions International
Travel
Emirates Holidays is the tour operating arm of Emirates.[55] Emirates Holidays top destinations are Dubai, Malaysia, Thailand, the Maldives, Sri Lanka and Mauritius.
EmQuest provides electronic distribution products and services to different firms, connecting suppliers with resellers and giving them a platform to exchange content and trade with one another.
It manages a large network of brands, content and services for tour operators, travel agents, car rental companies, hotels and airlines throughout the Middle East and Africa.
Global Distribution Systems (GDS) are a key line of business and EmQuest works with Sabre Holdings to manage the distribution, sales, service and support of Sabre GDS in the UAE, as well as five African markets, including South Africa, Kenya, Tanzania, Uganda and Zambia. Prior to this, EmQuest was known as Galileo Emirates and distributed products in the UAE, Pakistan, Afghanistan, Sri Lanka, Bahrain, Oman and Qatar.
Air cargo support services
Calogi is an internet service portal for air cargo businesses.
Cargo Partners is the sales and services arm of Dnata Cargo and offers support to more than a quarter of all the airlines operating out of Dubai International Airport.
It manages export sales and local operations on behalf of more than 30 carriers.
Dnata-PWC Airport Logistics LLC provides cargo transport services for both local and international customers, including Emirates Sky Cargo, British Airways and Singapore Airlines. The joint venture between Dnata and Public Warehousing Corporation Kuwait specialises in road haulage, with both heavy and light trucks that are designed for air cargo.
- Dnata-PWC Airport Logistics LLC
Freight forwarding and logistics
Dnata logistics (previously Freightworks) is an international freight forwarder and logistics provider, located in Dubai (UAE).
SDV-UAE LLC is one of the transport providers in the Middle East.
Hotels and resorts
As of 1 November 2007, the Emirates Group has launched the first of the Emirates Hotels & Resorts Residences with The Harbour Hotel & Residence. This is a hotel and residential tower located in Dubai Marina. It is the first of six international properties expected to open in 2008.
Loyalty programs
Emirates Loyalty Services is a consultancy subsidiary of Emirates' Skywards frequent flyer programme.
Emirates Skywards is a four tier frequent flier program operated by Emirates. It is used by over 8.4 million customers.[56] The three main tiers are Blue; Silver, which requires 25,000 tier miles for entry; and Gold, which requires 50,000 tier miles. There is a fourth tier named Platinum and requires 150,000 tier miles. There is an additional membership known as Invitation Only or "IO" where you must be invited to this small group of members.[57] The benefits provided are over and above the Platinum benefits.
- Emirates Loyalty Services
Training
The Aviation University located in Al Garhoud, and in Academic City is an education and training facility for the airline industry. The college opened in 1991, and was transitioned to a university in April 2014.[58] The newer campus that is located in Academic City opened in January 2015. It offers professional academic and vocational training programmes. More than 1700 aerospace engineers and technicians and 2000 air traffic controllers have graduated from the college, while the number of full-time students has increased from 300 to 1100 between the years 2004 and 2009.
Emirates-CAE Flight Training provides aviation-related courses for commercial carriers in the Middle East, Europe, Africa and Asia, primarily aimed at flight deck crew and airline maintenance personnel. The joint venture between Emirates Group and CAE Inc of Canada is located in the Emirates Aviation University campus, near Dubai International Airport. Emirates Aviation University now has a second campus in Academic City, DubaiLand.
ECFT, as the joint venture is known, is the first facility of its kind in the Middle East to be qualified to both Joint Aviation Authorities (JAA) and Federal Aviation Administration (FAA) standards. The 14-bay centre houses 10 full-flight simulators: two Airbus A320/ACJs, an Airbus A330/340, a Boeing 777, two Boeing 737 NG/BBJs, a Gulfstream IV and a Gulfstream V/550, a Hawker 800/800XP and a Bell 412 helicopter simulator.
