Development since 2000
By 1999, there were over 360 Marriott Hotels & Resorts in 47 countries, and in November 2010, Marriott Hotels & Resorts announced the opening of what is said was their 500th property, the Pune Marriott Hotel & Convention Centre, in Pune, India.[14] In September 2005, Marriott Hotels & Resorts unveiled its first new room designs in ten years. Dubbed "mSpot", the new rooms feature clean lines and updated technology.[15]
In 2013, Marriott committed to transitioning to cage-free eggs at all properties. In 2018, the company renewed its pledge to eliminate eggs from caged hens by 2025.[16] Marriott released an update concerning the status of its commitment in May 2025, which noted that by year-end 2024, 92% of egg purchases in managed hotels were cage-free. However, only 64% of global purchases at managed hotels and 47% of purchases by franchised properties in the U.S., Canada, and the Caribbean and Latin America were cage-free at that time. In their statement, Marriott cited challenges related to avian flu-induced supply chain dynamics.[17] In response, activist groups staged numerous protests globally, which included disrupting the speaking events of Marriott executives and creating "a website that featured grotesque AI-generated images of Marriott International CEO Anthony Capuano surrounded by bloody feathers and dead chickens."[16]
In August 2020, Marriott announced it was ending its Make A Green Choice program. In October 2020, the UK data privacy watchdog fined Marriott Hotels £18.4 million for a serious data breach that exposed the millions of the companies customer's data to cyber-criminals.[18]
In July 2022, The Marriott Hotel revealed that the company's data had been breached. Hackers were able to compromise the hotels' data which led to 20GB of data which included internal documents and information in addition to consumer data such as credit card information. The hackers broke into a server at the Marriott Hotel at Baltimore-Washington International Airport. The group shared screenshots of customer information and were in contact with the Hotel chain. This data breach marks the third data breach for the company in the last 4 years.[19]
In 2023, a criminal investigation was opened against Marriott in Poland, claiming that it acted fraudulently and unethically against the Lim company, the owner of a Warsaw hotel. During the COVID-19 period, Marriott would not keep up the hotel's maintenance and shifted the costs of maintaining the empty hotel to the Lim Company. At the same time Marriott prevented the Lim Company from renting the hotel to the National Health Fund for doctors' housing or contracting for advertising deals until the Lim Company would pay unwarranted bonuses to Marriott.[20]
