Facilities
Layered across the walls of ION Orchard, the Media Facade is a multi-sensory canvas media wall.
A 5600 sqft art and exhibition gallery is located on the fourth floor of the shopping mall. Called ION Art, it aims to combine art and commerce.[13] An art and design programme is implemented to introduce new and multimedia art into the mall experience, promoting the best of Asian modern and contemporary art and design from established and emerging artists and designers. Under this programme, permanent and changing sculptures and media installations will be located throughout the mall with art exhibitions held throughout the year within the ION Art Gallery and other locations in the mall.[14]
The development's observation deck, ION Sky, is located on the 55th and 56th floor of the building. With a height of 218 m above ground, it offers a panoramic view of the city.[13] It will also have a 75000 sqft garden on its 9th floor, together with two club facilities on its 9th and 30th floors.
The mall has seven subway entrances that are connected to ION Orchard via Orchard. The first entrance, Exit 5 (formerly as Exit E) (facing Wheelock Place), was opened on the morning of 15 January 2008, the same day when the station's Exit 3 (formerly as Exit C) (facing Wisma Atria) was closed and slated to be demolished and subsequently completed later that year.[8] Mounted on Exit 5's wall were more than 90 metres of LED walls, that can be programmed with different colours and patterns on its light displays to create a certain mood, even for festive occasions. It can also be used for advertising or as an art gallery from time to time.[8][9]
With the opening of the Thomson–East Coast MRT line, five additional exits were added, exits 6, 8 and 9 which are connected to the Basement 1 floor of the mall, while exits 7 and 10 are located on the street level of the mall. With that, only one retail shop is being built and is leased to Cotton On Body.
The mall has a linkway leading from Orchard MRT Station to Tangs Plaza (which is considered NSL Exit 1). The stretch had undergone a widening project which was completed in November 2014. Besides Rubi Shoes, other shops include Redeye, Metaphor, Owndays, Yankee Candle, VDL Cosmetics, Lovisa, 7-Eleven and LUSH.
These new tenants join ION Orchard's existing collection of fashion favourites such as Victoria's Secret, H&M, and Mango at ION Paterson Link, located at Basement 2 of the mall. However, H&M closed its doors on the 12th March 2023 after it open for a decade and was replaced with Victoria's Sercet.
The mall has a walkway leading from Orchard Boulevard to Orchard MRT station. Called the Orchard Boulevard Entrance, the first LED-lit subway entrance was opened on 10 June 2008 at the MRT station, with the help of the Land Transport Authority and SMRT Corporation on the planning of the walkway. Synchronized with ION Orchard's facade and canopy, the walkway has LED panels to create a surround experience for commuters, and a fritted glass-and-steel canopy roof to allow natural light to filter through. The walkway will also have easy access to the basement and ground levels of the mall from the subway station's concourse level as well as the walkway connecting the subway station to Wheelock Place.[15]
The mall also has a car park with approximately 500 parking spots (including handicap parking), between the fourth and the eighth floors. Over 100 media screens located both inside and outside the shopping mall, including those above restroom urinals, are managed by JCDecaux.
