Teleperformance

Corporate brand

Teleperformance is a France-based global provider of outsourced customer experience, contact-center, trust-and-safety, technical support, and business-process services.

Last updated October 14, 2026

Overview

Teleperformance is a French multinational business-services company that provides outsourced customer experience and digital business-process services. Founded in 1978 by Daniel Julien, the company began with telephone-based customer-relations work in France and expanded over several decades into a geographically distributed operator serving multinational companies, public-sector organizations, and digital platforms. Its activities include customer care, technical support, sales support, collections, back-office administration, interpretation, visa and consular services, trust and safety, content moderation, and selected analytics and technology-enabled services. The company’s operating model is based on running customer-interaction and administrative processes on behalf of clients. Work is delivered through contact centers, digital channels, multilingual service teams, specialized operational units, and technology platforms. Depending on the client and contract, Teleperformance may handle voice, email, chat, social-media interactions, video assistance, document processing, fraud prevention, or human review of user-generated content. The company has historically served sectors such as telecommunications, technology, financial services, retail, travel and hospitality, healthcare, entertainment, automotive, government, and utilities. International expansion has been a defining feature of the brand. Teleperformance developed a broad delivery footprint through organic growth and acquisitions, building capabilities across Europe, the Americas, Asia-Pacific, Africa, and the Middle East. Its multilingual model allows clients to centralize or regionalize service operations while maintaining local-language support. The company also expanded beyond conventional call-center services into higher-complexity activities, including technical assistance, digital customer experience, trust and safety, interpreting, visa application processing, and business-process outsourcing. Teleperformance became a public company on the Paris stock exchange and used acquisitions to add scale, geography, and specialist capabilities. Important expansion steps included the acquisition of TLScontact, which operates visa- and consular-service centers, and the acquisition of Intelenet, which strengthened business-process and customer-management capabilities. In 2023, Teleperformance completed its acquisition of Majorel, another large international customer-experience provider. The transaction materially increased the combined group’s geographic coverage and service portfolio and made integration, operational efficiency, and the management of a large global workforce central strategic issues. The company adopted the shorter corporate identity “TP” in the early 2020s while continuing to be widely known as Teleperformance. Its positioning has increasingly emphasized technology-enabled customer experience, artificial intelligence-assisted operations, automation, data and analytics, and trust-and-safety services rather than only traditional voice outsourcing. At the same time, the business remains labor intensive: service quality depends on recruitment, training, language skills, workforce management, security controls, and compliance with client and local regulatory requirements. Teleperformance’s scale has also brought scrutiny. Like other companies involved in content moderation and outsourced digital operations, it has faced public criticism concerning working conditions, psychological risks, privacy, labor representation, and the treatment of moderators. Allegations concerning operations in Colombia in 2023 led to investigations and renewed debate about the governance of outsourced trust-and-safety work.

History

Teleperformance was founded in France in 1978 by Daniel Julien. Its original business was connected to telephone-based customer relations, a field that was expanding as companies sought dedicated teams to manage sales, service, and customer inquiries. From that starting point, the company developed an outsourcing model in which trained agents handled customer interactions for corporate clients rather than for Teleperformance’s own consumer brand. During the following decades, Teleperformance expanded internationally. The group established or acquired operations in multiple European markets and then broadened its presence in the Americas, Asia-Pacific, Africa, and the Middle East. International growth enabled the company to provide multilingual services and to combine local delivery with centralized operational management. As communications shifted from telephone calls to email, web chat, social media, and other digital channels, Teleperformance added these channels to its service model. The company’s scope also widened. In addition to conventional customer care and sales support, it developed technical-support, collections, back-office, fraud-prevention, analytics, interpretation, and specialized public-sector capabilities. This evolution reflected a wider change in outsourcing: clients increasingly sought providers able to manage complete customer journeys and administrative processes rather than simply operate telephone exchanges. Teleperformance used acquisitions as a major growth mechanism. The purchase of Intelenet strengthened its business-process outsourcing and customer-management activities. The group also developed its public-sector and mobility-services presence through TLScontact, which operates visa-application and consular-service centers for governments and diplomatic authorities. These businesses gave Teleperformance exposure to specialized workflows requiring security, document handling, multilingual staffing, and compliance with public-sector procedures. Teleperformance is listed on Euronext Paris under the symbol TEP. Its growth made it one of the largest specialist customer-experience and business-process service providers, with a workforce and delivery network spread across many countries. The company’s business remained dependent on large enterprise and government contracts, operational execution, data security, employee recruitment, and the ability to maintain consistent quality across locations. In the late 2010s and early 2020s, the group emphasized digital transformation, automation, analytics, artificial intelligence, and trust and safety. It also introduced the TP identity to express a broader proposition than the traditional call-center image. The company continued to provide human-led service while promoting technology that could assist agents, automate routine interactions, monitor quality, and support clients’ digital operations. A major strategic development occurred in 2023, when Teleperformance completed its acquisition of Majorel. Majorel brought an additional large international customer-experience platform and strengthened the combined group’s presence in several markets and industries. The transaction increased the group’s scale but also created integration responsibilities involving systems, customers, employees, locations, and corporate processes. The company has faced criticism associated with the social and operational risks of outsourced work. In particular, reports and public debate about content moderators in Colombia raised questions about mental-health safeguards, employment conditions, worker representation, and the accountability of companies that perform trust-and-safety work for large digital platforms. Teleperformance has rejected or contested some allegations and has described policies intended to support employee welfare and responsible operations. The controversy contributed to wider scrutiny of the outsourced content-moderation industry. Teleperformance’s current identity therefore combines two characteristics. It is a large, publicly traded global services group with a broad portfolio spanning customer care, technical support, business processes, public-sector services, trust and safety, and language services. At the same time, it operates in markets being reshaped by cloud communications, automation, generative artificial intelligence, privacy regulation, labor expectations, and clients’ decisions about which activities to outsource or retain internally. Its continuing strategy is to use global scale and technology while preserving the human expertise needed for complex, multilingual, regulated, and sensitive interactions. Teleperformance was founded in France in 1978 by Daniel Julien. Its initial business was associated with telephone-based customer contact and outsourced service operations, a sector that grew as companies sought external providers for customer support, sales assistance, and other high-volume interactions. Over time, the company expanded beyond a narrowly defined call-centre role and developed an international operating model capable of supporting customers in multiple languages and across multiple channels. The group’s evolution reflected broader changes in corporate service delivery. As communications moved from fixed telephone networks toward email, web chat, social channels, mobile applications, and integrated digital platforms, outsourced customer operations also became more complex. Providers were increasingly expected to manage complete customer journeys, combine front-office and back-office work, use data to monitor quality, and maintain consistent service across regions. Teleperformance’s brand and operating scope developed in this wider customer-experience and business-process-outsourcing market. International delivery became a defining feature of the company. Global operations enable the group to support multinational clients with multilingual staffing, distributed delivery locations, extended operating hours, and processes adapted to local markets. This model also exposes the company to the operational challenges common to large outsourcing organizations, including labor availability, training, data protection, cybersecurity, service continuity, and the need to maintain consistent quality across different sites and client programs. Teleperformance subsequently broadened its service proposition through digital capabilities and specialized services. In addition to customer service and technical support, its stated business scope includes digital business services and other processes that can be managed with a combination of people, software, analytics, and automation. The company’s current public positioning emphasizes the integration of advanced artificial intelligence with human empathy. This reflects a shift in the sector from staffing and transaction handling toward technology-enabled management of customer and business processes. Artificial intelligence is presented as an augmentation of human operations rather than a complete replacement for them. Automated systems may assist with routine interactions, information retrieval, workflow routing, quality analysis, and employee guidance, while human agents handle complex, sensitive, or exceptional cases. For Teleperformance, this creates an opportunity to offer clients greater speed, consistency, and scalability, but it also requires attention to responsible use, privacy, security, accuracy, and workforce adaptation. Today, Teleperformance SE is a publicly listed French corporate-services group with global operations. It serves organizations that outsource customer experience, support, administrative, digital, and related processes. The supplied reference material confirms its current positioning as a global leader in digital business services using AI and human expertise, but does not provide enough verified detail for a full acquisition timeline, financial history, executive chronology, or campaign history. Such items are omitted here.

2023
Majorel acquisition is completed
[3]Teleperformance newsroomtp.com
Teleperformance completes its combination with Majorel, materially expanding the group’s international customer-experience platform.
2020
The group introduces the TP identity
[3]Teleperformance newsroomtp.com
Teleperformance presents a shorter TP identity to reflect its broader digital customer-experience and specialized-services portfolio.
2011
TLScontact becomes part of the group
[1]Teleperformance historytp.com
The acquisition strengthens Teleperformance’s role in visa-application and consular-service processing.
2006
Teleperformance expands its business-process capabilities through Intelenet
[1]Teleperformance historytp.com
The group’s acquisition of Intelenet adds scale and expertise in business-process outsourcing and customer-management services.
1978
Teleperformance is founded in France
[1]Teleperformance historytp.com
Daniel Julien establishes Teleperformance as a telephone-based customer-relations business. Daniel Julien founded Teleperformance, establishing the company in the outsourced customer-contact and service-operations sector.
Expansion from contact centres to digital business services
[5]TP — Global Leader in Digital Business Services & AItp.com
The company broadened its scope from traditional telephone-based customer contact to multilingual customer experience, technical support, back-office operations, and technology-enabled business services.
Emphasis on artificial intelligence and human empathy
[5]TP — Global Leader in Digital Business Services & AItp.com
Teleperformance’s current brand positioning combines advanced AI technology with human expertise to deliver simpler, faster, and safer digital business services.

Products and positioning

A global, technology-enabled customer-experience and business-process outsourcing partner combining multilingual human operations, specialized services, automation, analytics, artificial intelligence, and trust-and-safety capabilities.

Customer service outsourcing
Customer experience management
Teleperformance operates customer-service programs for companies and public organizations across voice, email, chat, social, and other digital channels. Services can include customer inquiries, account assistance, order support, complaints, retention, sales support, and workforce management. Delivery is typically tailored to a client’s industry, language requirements, systems, security controls, and service-level objectives. The offering can include customer care, information support, complaint handling, service requests, and other interactions across the customer journey. Teleperformance’s model combines trained human teams with workflow tools, analytics, automation, and AI assistance where appropriate. Managed customer-interaction services delivered through contact-centre and digital channels. The offering can include customer care, information support, complaint handling, service requests, and other interactions across the customer journey. Teleperformance’s model combines trained human teams with workflow tools, analytics, automation, and AI assistance where appropriate.
Technical support outsourcing
Technical support
The company provides frontline and specialized technical assistance for products, software, connectivity, devices, and digital services. Teams may diagnose problems, guide users through installation or troubleshooting, manage escalations, and coordinate repair or replacement workflows. Technology-assisted knowledge management and remote-support processes are used alongside trained human agents. Technical-support operations may use multilingual agents, knowledge systems, diagnostic workflows, escalation procedures, and digital channels. Outsourced assistance for customers or users who need help with products, services, software, devices, or digital platforms. Technical-support operations may use multilingual agents, knowledge systems, diagnostic workflows, escalation procedures, and digital channels. The supplied materials identify technical support as part of the company’s typical service scope but do not specify individual client programs.
Digital platform operations
Trust and safety
Teleperformance provides outsourced trust-and-safety operations for digital businesses. Activities may include content review, fraud and abuse detection, account protection, policy enforcement, investigations, and escalation handling. The work combines human judgment, client policy frameworks, workflow technology, and quality controls, and has attracted scrutiny because of the psychological and labor risks associated with content moderation.
Visa and consular services · 2011
TLScontact services
TLScontact operates application and support centers for visa and consular processes on behalf of governments and diplomatic authorities. Its activities can include appointment scheduling, application intake, biometric collection support, document handling, customer information, and secure transfer of files to the relevant authorities. The service is specialized, process-driven, and subject to public-sector requirements.
Language services
Interpretation and language services
Teleperformance provides multilingual interpretation and related language support for organizations serving customers, patients, users, and public-sector applicants. Services can be delivered remotely through telephone or digital channels and are designed to help organizations communicate across language barriers while following client confidentiality and workflow requirements.
Business process outsourcing
Back-office business process services
Administrative and operational processes performed on behalf of clients. These services can support customer-account work, transaction processing, document or case handling, workflow administration, and related activities. They extend the company’s role beyond direct customer conversations and are typically integrated with front-office service operations.
Digital business services
AI-enabled digital business services
Technology-enabled services that combine artificial intelligence, automation, analytics, and human judgment. AI may assist with routine interactions, information retrieval, employee guidance, workflow routing, and quality analysis, while human specialists manage complex or sensitive situations. Teleperformance presents this combination as a way to improve simplicity, speed, and safety.

Controversies

2023
Scrutiny of content-moderation work in Colombia
Reporting and public debate alleged inadequate working conditions and insufficient protections for content moderators employed in Colombia on outsourced trust-and-safety work. The issue raised questions about psychological support, labor rights, worker representation, privacy, and the responsibility shared among platforms, outsourcing providers, and local operations. Teleperformance disputed or responded to elements of the reporting and pointed to its policies and safeguards.
Source

2020COVID-19 continuity and remote-work response
Global
During the COVID-19 pandemic, Teleperformance worked to maintain customer-service and public-sector operations while moving some activities to remote or modified delivery arrangements. The response involved operational continuity, health measures, technology changes, and workforce-management adaptations. The period accelerated the use of remote delivery and digital operating models across the customer-experience outsourcing sector.
Outcome. The period accelerated the use of remote delivery and digital operating models across the customer-experience outsourcing sector.
Source

Brand decisions

2023
Complete the acquisition of MajorelM&A
Background
Teleperformance sought greater scale and complementary geographic and service capabilities in a global customer-experience market shaped by digital channels, automation, and enterprise outsourcing.
Action taken
The group completed its acquisition of Majorel and began operating the combined international platform.
Aftermath
The transaction increased the group’s scale and broadened its delivery network, while creating integration requirements involving employees, systems, clients, and operations.
Source
2020
Broaden the identity from Teleperformance to TPStrategy
Background
The company’s activities had expanded beyond traditional telephone contact centers into digital customer experience, specialized services, trust and safety, analytics, and technology-enabled operations.
Action taken
Teleperformance introduced the TP identity and repositioned the group around a broader technology-enabled services proposition while retaining the Teleperformance name in corporate and market contexts.
Aftermath
The identity supported the company’s effort to present itself as a broader digital business-services provider rather than solely as a call-center operator.
Source

Recent events

2023
Teleperformance completes acquisition of Majorel[3]Teleperformance newsroomtp.com
M&A
Teleperformance completed its combination with Majorel, expanding its customer-experience and business-process services footprint and creating a larger global operating group.
2020
Teleperformance advances its TP corporate identity[3]Teleperformance newsroomtp.com
Other
The group introduced a shorter TP identity as part of a broader repositioning around digitally enabled customer experience and specialized business services.

Sources9 sources

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