Service Integrity

Service Integrity is a mystery shopping and compliance auditing company operating in Australia and Asia. It was established in 2002 by Steven Dipietro and has served over 100 organisations across various industries.

Service Integrity was formed in 2002 when its founder, Steven Dipietro, left the banking world to help businesses find the truth about their operational performance. Since then, it has serviced Australia's largest and smallest companies such as ANZ, NAB, National Storage and over 100 local companies in all industries. The Honor Roll now includes international companies such as Lamborghini, MasterCard, Visa, Google, Facebook, Hard Rock and 50 other companies. They have completed over 500,000 mystery shop evaluations in that time.

Australia's only globally recognised Elite Mystery Shopping Provider

• Mystery shopping

  Use our mystery shoppers to give detailed prompted insights.

• Site audits

  Our qualified field force can be used to provide nation-wide audits.

• Internal audits

  Use our systems to coordinate your staff site inspections.

• LiveShopper

  Get instant feedback from your customers through your loyalty app.

• Social Media Monitor

  Monitor all social media and manage responses, down to store level.

• Net Promoter Score

  Collect customer feedback and overlay it with mystery shopping and social media.

1. Mystery Shopping Services Australia | Service Integrity
2. About Us - ServiceIntegrity.com.au
3. Service Integrity