丝芙兰的争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
2019
2019
Sunday Riley就虚假评论与FTC达成和解
和解
Sunday Riley就其被指示员工在Sephora网站发布虚假产品评论一事与FTC达成和解。和解禁止发布虚假评论，并要求公司明确披露代言人及其关联关系，并告知员工相关披露责任。
来源摘录
Sunday Riley has settled with the FTC over reports that it ordered employees to post fake reviews on Sephora's website in a bid to boost sales.
The settlement unsurprisingly bars Sunday Riley from posting fake reviews, but also requires that it clearly identify endorsers (and their connections), and asks it to "instruct" staff on their own disclosure responsibilities.
2019
丝芙兰披露东南亚客户数据泄露事件
问题披露
2019年8月5日，丝芙兰向东南亚客户发送邮件，称已发现一起影响客户数据的泄露事件。报道指出，客户姓名、出生日期、性别、电子邮件地址、加密密码及美容偏好数据被认为遭到访问；丝芙兰还表示，信用卡信息未被访问，也没有理由认为个人数据遭到滥用。
品牌回应
道歉 — Sephora
a sincere written apology to its customers for the breach
整改 — Sephora
We have cancelled all existing passwords for customer accounts and we have thoroughly reviewed our security systems.
来源摘录
On Monday, 5th August 2019, the CEO of Sephora, Alia Gogi, emailed Sephora customers in South East Asia, that Sephora had become aware of a data breach affecting customer data in South East Asia, which (they estimate), occurred sometime during the preceding fortnight.
In the same email, the CEO then went on to provide detail on the personal information that Sephora believe has been wrongfully accessed: customer first and last name, date of birth, gender, email address, encrypted password, and data related to beauty preferences.
In the CEO’s email, Sephora reassured customers that, "no credit card information was accessed," and they have, "no reason to believe that any personal data has been misused."
2014