Skip to content
WorldBrand.AI
HomeAboutBrand WikiAEOWorld ModelComing SoonBlog
WorldBrand.AI

The intelligence platform for brands in the AI era.

Products
  • AEO Intelligence
  • Brand Wiki
  • World Model
  • Enterprise
Company
  • About
  • Blog
  • Pricing
Brand Wiki
  • About Brand Wiki
  • Methodology
  • Sources
  • Editorial policy
  • API

© 2026 WorldBrand.ai. All rights reserved.

Privacy PolicyTerms of Use

Princess Cruises/Controversies

Princess Cruises controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile

  1. 2020Diamond Princess COVID-19 outbreak
  2. 2020Ruby Princess outbreak and disembarkation controversy
  3. 2020Couple sues Princess Cruises over alleged bed bugs
  4. 2019Princess Cruises apologizes over workers’ Maori attire

  1. 2020

    Diamond Princess COVID-19 outbreak

    The outbreak aboard Diamond Princess during quarantine in Yokohama infected 712 of the 3,711 people on board according to contemporary accounts. Japan’s quarantine procedures and Princess’s initial risk assessment and communications were subject to international criticism.

    Source

  2. 2020

    Ruby Princess outbreak and disembarkation controversy

    Ruby Princess became associated with a major COVID-19 outbreak in Australia. The circumstances surrounding passenger disembarkation and public-health handling prompted investigations, legal proceedings, and significant criticism.

    Source

  3. 2020

    Couple sues Princess Cruises over alleged bed bugs

    Lawsuit filed

    Connie Flores and her husband filed a complaint against Princess Cruises alleging that their stateroom aboard the Emerald Princess was infested with bed bugs during a cruise to Mexico. The complaint alleges negligence, and the couple seeks $75,000 in damages. Princess Cruises said it was sorry to hear of Flores's concerns and described its stateroom inspection and cleaning practices.

    Company response

    • Clarification — Princess Cruises

      We were very sorry to hear about Ms. Flores concerns. Princess Cruises is committed to following and often exceed stringent sanitation and health guidelines

    Source excerpt

    • The lawsuit alleges negligence on the part of Princess Cruise Line.
    • The Floreses are seeking a jury trial and $75,000 in damages for financial loss, personal injury and emotional and mental distress, according to the complaint.
    • An actress and her husband have filed a complaint against Princess Cruises after what has been described as a "horrific" experience with bed bugs during their anniversary cruise to Mexico.
    Source

  4. 2019

    Princess Cruises apologizes over workers’ Maori attire

    Company response

    After photos surfaced of non-native workers dressed in Maori garb at a Princess Cruises tent in Tauranga, the company apologized and said ship management withdrew the crew members from the area to prevent further cultural insensitivity.

    Company response

    • Apology — Princess Cruises

      We give a complete assurance that no offence was ever intended and we apologize unreservedly for what has happened.

    • Remediation — Princess Cruises

      After being made aware of the situation, the ship’s management team took action to withdraw the crew members from the area to prevent any further possibility of cultural insensitivity.

    Source excerpt

    • Princess Cruises has issued an apology for its "cultural insensitivity" after photos of non-native workers dressed in Maori garb surfaced on social media.
    • After being made aware of the situation, the ship’s management team took action to withdraw the crew members from the area to prevent any further possibility of cultural insensitivity.
    • We give a complete assurance that no offence was ever intended and we apologize unreservedly for what has happened.
    Source