Skip to content
WorldBrand.AI
HomeAboutBrand WikiAEOWorld ModelComing SoonBlog
WorldBrand.AI

The intelligence platform for brands in the AI era.

Products
  • AEO Intelligence
  • Brand Wiki
  • World Model
  • Enterprise
Company
  • About
  • Blog
  • Pricing
Brand Wiki
  • About Brand Wiki
  • Methodology
  • Sources
  • Editorial policy
  • API

© 2026 WorldBrand.ai. All rights reserved.

Privacy PolicyTerms of Use

Marriott International/Controversies

Marriott International controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile

  1. 2023Poland hotel-management investigation
  2. 2021Resort-fee disclosure criticism
  3. 2020Separate customer-information breach
  4. 2020Lawsuit alleges racial discrimination at Marriott hotel
  5. 2018Starwood guest-data breach
  6. 2014Wi-Fi interference at Gaylord Opryland
  7. Animal-welfare and cage-free egg criticism

  1. 2023

    Poland hotel-management investigation

    A criminal investigation in Poland concerned allegations by the owner of a Warsaw hotel that Marriott acted fraudulently or unethically during the pandemic, including disputes over maintenance, alternative use of the property, and payments. The allegations were not established here as final findings.

    Source

  2. 2021

    Resort-fee disclosure criticism

    Marriott faced investigation and class-action litigation concerning resort fees that were not clearly included in advertised room prices and whose included services were alleged to be insufficiently disclosed.

    Source

  3. 2020

    Separate customer-information breach

    Marriott reported the theft of contact information involving approximately 5.2 million customers in a separate security incident.

    Source

  4. 2020

    Lawsuit alleges racial discrimination at Marriott hotel

    Lawsuit filed

    A lawsuit filed against Marriott International alleged racial discrimination at the Residence Inn by Marriott Portland Downtown-Convention Center. According to the report, Felicia Gonzales claimed that White guests at the hotel were not required to sign a no-party policy while she was required to do so. The report presents the allegation as made in the lawsuit and does not establish any determination or outcome in the matter.

    Felicia Gonzales sued Marriott, alleging that White guests at the Residence Inn by Marriott Portland Downtown-Convention Center were not required to sign a no-party policy while she was required to do so. The article reports the allegation and does not establish a determination.

    Source excerpt

    • A Black woman who checked into a Portland-area hotel is suing the hotel for discrimination based on race.
    • According to the lawsuit, Gonzales said that White hotel guests were not required to sign the policy.
    Source

  5. 2018

    Starwood guest-data breach

    Unauthorized access to the former Starwood reservation database exposed or potentially exposed guest information. The incident led to investigations, lawsuits, cybersecurity remediation, and regulatory action in multiple jurisdictions.

    Source

  6. 2014

    Wi-Fi interference at Gaylord Opryland

    The US Federal Communications Commission fined Marriott $600,000 after finding that a Wi-Fi monitoring system at the Gaylord Opryland Resort interfered with customer-owned wireless networks. The incident generated criticism of network practices and convention Wi-Fi charges.

    Source

  7. Animal-welfare and cage-free egg criticism

    Marriott has faced criticism from animal-welfare advocates over the use of eggs from caged hens and delays in meeting stated cage-free sourcing objectives in global operations.

    Source