GetGo

GetGo is a Singaporean car-sharing brand launched in February 2021. Unlike conventional rental operators, the company provides short-term, app-based access to vehicles that are generally picked up and returned at the same location. Its operating model is designed around distributed neighborhood access: vehicles are placed across residential areas, public-housing car parks, transport nodes, and other locations throughout Singapore rather than concentrated at a small number of rental depots. Customers use GetGo's mobile applications to register, reserve a vehicle, unlock it, manage a booking, and obtain support. The company was incorporated on 18 August 2020 and began operations with an initial fleet of approximately 400 vehicles supplied by Lion City Rentals, a rental business formerly associated with Uber. Before its official launch, GetGo reportedly attracted about 14,000 registrations, and its user base exceeded 20,000 within its first two months. By November 2023, the service had more than 300,000 Singapore users. In February 2024, the fleet was reported at more than 3,000 vehicles distributed across roughly 1,600 to 1,700 locations, making GetGo the largest car-sharing operator in Singapore by fleet and location footprint according to the cited reference material. GetGo's proposition emphasizes simplicity and low barriers to use. It does not require a conventional membership fee or security deposit, and fuel or charging costs are included in the booking arrangement. Eligibility and identity verification are handled through Singapore's licensing requirements and the SingPass MyInfo system. The service is available to qualifying licensed Singapore residents, with age and driving-experience requirements varying according to the applicant's circumstances. Bookings are made exclusively through Android and iOS applications, and the company's point-A-to-A structure requires users to return cars to their original pickup locations. The fleet has included petrol, diesel, and electric vehicles. GetGo announced a S$20 million fundraising round in February 2023, backed by Treis, to support expansion, including the growth of its electric-vehicle fleet. The company has stated an ambition to reach 10,000 electric vehicles by 2030. It was also admitted to Enterprise Singapore's Scale-Up programme in 2023, an indication that the business was exploring expansion beyond Singapore, although no overseas operating market is established in the supplied references. GetGo has faced substantial public criticism over its accident, damage, and vehicle-condition charges. Users and commentators have alleged that the company's excess charges can be disproportionate to actual repair costs, including in cases involving minor damage, pre-existing issues, or situations in which the user disputed responsibility. Reported cases included charges of S$4,636, S$7,320, S$5,589, S$914.42, and S$1,158 in separate incidents. GetGo disputed at least some allegations, including a claim that a vehicle involved in one accident was faulty. The controversy contributed to wider calls for stronger regulation and consumer protections in Singapore's car-sharing sector.

GetGo was incorporated in Singapore on 18 August 2020 and developed as a digitally managed alternative to conventional car rental. The company entered the market at a time when urban mobility providers were seeking to make private-car access more flexible without requiring users to own a vehicle. Its initial operating fleet consisted of about 400 cars obtained from Lion City Rentals, a rental company formerly owned by Uber. The service officially launched in February 2021. Its pre-launch registration campaign produced approximately 14,000 sign-ups, and the platform reportedly surpassed 20,000 users during its first two months. GetGo differentiated itself through a point-A-to-A model: users reserve a vehicle through a mobile application, collect it from a designated neighborhood location, and return it to the same place after the booking. This approach allowed the company to distribute vehicles through residential districts rather than relying exclusively on centralized rental branches. Registration and verification are integrated with Singapore's SingPass MyInfo system. The service is intended for qualifying licensed Singapore residents, subject to age and driving-experience conditions. GetGo's mobile-first model covers the principal customer journey, including booking, vehicle access, trip management, and support. The company also removed two common barriers to short-term rental use by not charging a membership fee or security deposit. Pricing depends on the selected vehicle, booking duration, and booking time, while fuel and charging are incorporated into the service arrangement. The business expanded rapidly during its first several years. In February 2023, GetGo announced a S$20 million investment from Treis, a family-backed investment group. The stated purpose was to enlarge the fleet and accelerate the adoption of electric vehicles. In November 2023, GetGo was reported to have more than 300,000 users in Singapore and to have joined Enterprise Singapore's Scale-Up programme, through which it could examine opportunities for international growth. The supplied references do not establish that the company had begun operations outside Singapore. By early 2024, GetGo had become Singapore's largest car-sharing operator by reported fleet and location count. Its fleet exceeded 3,000 vehicles, with cars placed across approximately 1,600 to 1,700 locations. The vehicles included petrol, diesel, and electric models. GetGo also stated a long-term objective of operating 10,000 electric vehicles by 2030. In February 2024, its partnership with SBS Transit added vehicles near MRT and bus interchanges, linking car sharing with Singapore's public-transport network and improving access for first-mile and last-mile journeys. Growth was accompanied by controversy over customer liability. Users and media reports criticized what they characterized as high excess fees and disproportionate charges for accidents, scratches, tyres, and alleged maintenance problems. Some cases involved disputed responsibility or claims that damage had existed before a booking. Reported examples included charges of S$4,636 after a collision, S$7,320 after a minor accident, S$5,589 following a motorcycle incident, S$914.42 for a flat tyre, and S$1,158 for scratches on a BYD e6. GetGo disputed at least one allegation that a vehicle was defective. The cases generated broader calls for regulation of the car-sharing industry and stronger consumer safeguards. GetGo operates in a competitive Singapore market alongside services such as Tribecar and BlueSG.

1. 2024SBS Transit partnership

   GetGo partnered with SBS Transit to place vehicles near MRT and bus interchanges.

   Source
2. 2023S$20 million fundraising round

   The company announced funding from Treis to support fleet growth and electric-vehicle expansion.

   Source
3. 2023Scale-Up programme participation

   GetGo was accepted into Enterprise Singapore's Scale-Up programme and was reported to have more than 300,000 users domestically.

   Source
4. 2021Official launch

   GetGo launched its Singapore car-sharing service with an initial fleet of about 400 vehicles.

   Source
5. 2020Company incorporated

   GetGo was incorporated in Singapore on 18 August 2020.

   Source

Convenient, low-friction urban mobility for Singapore residents, with distributed vehicle access, app-only booking, no membership fee, and no security deposit.

• GetGo mobile platformCar-sharing service2021

  GetGo's core product is an Android and iOS platform for discovering, reserving, accessing, and managing short-term vehicle bookings. The service uses SingPass MyInfo for registration and verification and supports a distributed network of cars across Singapore. Its point-A-to-A structure requires customers to return vehicles to their original pickup locations.

• Electric vehicle fleetElectric car sharing

  GetGo operates electric vehicles alongside petrol and diesel cars and has identified fleet electrification as a strategic priority. The company announced funding intended partly to expand its electric offering and has stated a goal of reaching 10,000 electric vehicles by 2030.

• 2024Integrate car sharing with public transport interchangesStrategy

  GetGo aimed to improve access to vehicles and support first-mile and last-mile travel around Singapore's public-transport network.

  What changed. GetGo partnered with SBS Transit to locate vehicles near MRT and bus interchanges.

  Aftermath. The partnership broadened GetGo's transport-network presence, although the supplied references do not provide quantified results.

  Source
• 2023Fund fleet and electric-vehicle expansionStrategy

  GetGo sought to scale its vehicle network and increase the role of electric vehicles as its Singapore user base and location footprint grew.

  What changed. The company announced a S$20 million fundraising round from Treis and linked the funding to fleet expansion, including electric vehicles.

  Aftermath. GetGo continued expanding its fleet and later stated an objective of reaching 10,000 electric vehicles by 2030.

  Fundraising. S$20 million (Announced February 2023)

  Source

• 2023Criticism of accident excess and repair chargesControversy

  GetGo users publicly alleged that the company imposed excessive or disproportionate charges after accidents and for damage or maintenance issues. Reported cases included disputed charges for collisions, a flat tyre, and vehicle scratches. The controversy contributed to calls for clearer liability rules and stronger consumer protection in Singapore's car-sharing sector.

  Source

• 2024GetGo partners with SBS Transit for interchange access

  GetGo and SBS Transit announced a partnership to position vehicles near MRT stations and bus interchanges, supporting first-mile and last-mile connectivity.

  Other
  Source
• 2023GetGo announces S$20 million fundraising round

  GetGo announced funding from Treis, a family-backed investment group, to expand its fleet, including investment in electric vehicles.

  Other
  Source

1. GetGo (carsharing company)