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Electronic Arts/Controversies

Electronic Arts controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2019EA discloses FIFA Global Series registration data leak
  2. Microtransactions and loot-box criticism
  3. Studio acquisitions, closures, and layoffs
  4. Competition claims involving sports licensing

  1. 2019

    EA discloses FIFA Global Series registration data leak

    Issue disclosure

    Electronic Arts said that players registering for the EA Sports FIFA 20 Global Series could see information belonging to other players. EA stated that approximately 1,600 players were potentially affected, and said it shut down the registration site, implemented a fix, and was taking steps to contact affected competitors and protect their accounts.

    Company response

    • Apology — Electronic Arts

      we deeply apologize that our players encountered this issue.

    • Remediation — Electronic Arts

      We immediately took action to shut down the site by 1:30 pm UK time. We were able to root cause the issue and implement a fix to be clear that information is protected.

    • Remediation — Electronic Arts

      we’re taking steps to contact those competitors with more details and to protect their EA accounts.

    Source excerpt

    • some players trying to register were seeing the information of other players who had already signed up through the registration page.
    • We’ve determined that approximately 1,600 players were potentially affected by this issue, and we’re taking steps to contact those competitors with more details and to protect their EA accounts.
    • At approximately 1 pm UK time [October 3rd], we announced the registration portal page for the EA Sports FIFA 20 Global Series.
    Source

  2. Microtransactions and loot-box criticism

    EA has faced sustained consumer and regulatory criticism over paid randomized items, microtransactions, and monetization in sports and online games.

    Source

  3. Studio acquisitions, closures, and layoffs

    The company has been criticized for acquiring smaller developers and later reducing, reorganizing, or closing some teams, with associated job losses and cancelled projects.

    Source

  4. Competition claims involving sports licensing

    EA has faced lawsuits and public allegations that exclusive sports licensing arrangements restricted competition in sports video games.

    Source