Digiserve

Digiserve is the business-services brand of PT Digital Aplikasi Solusi, an Indonesian telecommunications and information-technology company headquartered in Jakarta. The company was established in 2014 through a partnership between PT Telkom Indonesia, Indonesia’s major fixed-line telecommunications operator, and Telstra, the Australian telecommunications group. It was initially established under the legal name PT Teltranet Aplikasi Solusi and operated commercially as Telkomtelstra. The venture was designed to combine Telkom Indonesia’s domestic infrastructure and market presence with Telstra’s international telecommunications expertise and specialist resources. The partnership followed an initial meeting and memorandum of understanding between the two companies. Their parent organizations finalized the joint-venture agreement on 29 August 2014, with the stated objective of creating an exclusive provider of network application services for business customers in Indonesia. The Indonesian company was incorporated in Jakarta by notarial deed No. 36, and its establishment received ministerial approval dated 27 October 2014. Although the original arrangement focused on network application services, the business subsequently broadened its portfolio as enterprise communications and information technology moved toward integrated, managed-service models. Digiserve serves multinational and domestic organizations in Indonesia. Its offer includes managed network services, wide-area-network optimization, managed cloud services, software as a service, infrastructure as a service, platform as a service, unified communications and collaboration, managed security, and professional consulting. These services are intended to help organizations outsource the design, operation, monitoring, and protection of communications and technology environments rather than manage all infrastructure internally. Its professional-services activities include consulting, project management, and assessment work. The company’s market position is therefore centered on enterprise technology integration and ongoing service management rather than consumer mobile communications. Its network and cloud activities support business connectivity, while its collaboration and security services address distributed workforces, operational continuity, and information protection. The company also presents itself as a provider capable of combining telecommunications connectivity with cloud, software, security, and advisory capabilities. On 30 September 2021, Telkomtelstra was rebranded as Digiserve after Telkom Indonesia acquired Telstra’s remaining shares. The rebranding marked the end of the company’s Telstra-linked commercial identity while preserving its role as an Indonesian provider of managed communications and information-technology services. Public reference material describes the company as having more than 100 employees and operating across Indonesia. It also records recognition including an IDC partnership-related innovation award and a Silver Stevie Award for Innovation in Events in 2016. No reliable public material supplied for this dossier establishes current named executives, revenue, market share, or a separate stock-market listing for Digiserve.

Digiserve originated in a strategic partnership between PT Telkom Indonesia and Telstra. The companies first discussed a cooperation model intended to combine their respective telecommunications capabilities and specialist resources. Their parent organizations finalized a joint-venture agreement on 29 August 2014. The proposed business was intended to become the exclusive provider of network application services for business customers in Indonesia, one of Southeast Asia’s largest economies. The Indonesian venture was incorporated as PT Teltranet Aplikasi Solusi under notarial deed No. 36 in Jakarta. Its establishment was approved by the Indonesian Minister of Justice through a decision dated 27 October 2014. The company traded under the name Telkomtelstra, reflecting the participation of both founding telecommunications groups. Its initial remit focused on network application services, but its scope expanded as enterprise customers increasingly sought integrated communications, cloud, software, security, and consulting services from managed providers. Over time, the business developed a portfolio covering managed networks, wide-area-network optimization, cloud infrastructure, software delivered on a subscription basis, infrastructure as a service, platform as a service, unified communications and collaboration, managed security, and professional services. The company’s customers include multinational and domestic organizations operating in Indonesia. Rather than functioning primarily as a consumer-facing telecom operator, the business has focused on enterprise technology environments and the continuing management of communications and information systems. The partnership also received external recognition. Supplied reference material records an IDC award for an innovative partnership and a Silver Stevie Award in the Innovation in Events category in 2016. The available material does not provide sufficient detail to reconstruct the specific projects behind those recognitions. A major ownership and identity change occurred in 2021. On 30 September 2021, Telkomtelstra was rebranded Digiserve after Telkom Indonesia acquired Telstra’s remaining shares. The change removed the Telstra name from the operating brand and placed the company within Telkom Indonesia’s ownership structure. Digiserve continued the enterprise-services orientation of its predecessor, offering managed network, cloud, communications, security, and advisory capabilities in Indonesia. Publicly available reference material describes Digiserve as having more than 100 employees. The supplied sources do not establish a current executive roster, detailed ownership percentages, financial results, a stock-market listing, or operations outside Indonesia. Consequently, those fields remain unspecified in this dossier.

1. 2021Telkomtelstra becomes Digiserve

   On 30 September 2021, the company adopted the Digiserve brand after Telkom Indonesia acquired Telstra’s remaining shares.

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2. 2016Silver Stevie recognition for Innovation in Events

   Telkomtelstra received a Silver Stevie Award in the Innovation in Events category.

   Source
3. 2014Telkom Indonesia and Telstra finalize their joint-venture agreement

   The parent companies finalized an agreement on 29 August 2014 to establish an Indonesian provider of network application services for business customers.

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4. 2014PT Teltranet Aplikasi Solusi is incorporated

   The company was established in Jakarta by notarial deed and received ministerial approval dated 27 October 2014. It subsequently operated commercially as Telkomtelstra.

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An Indonesian enterprise telecommunications and technology-services provider focused on managed connectivity, cloud, collaboration, cybersecurity, and professional services for multinational and domestic organizations.

• Managed Network ServicesEnterprise telecommunications

  Digiserve manages communications networks for multinational and domestic organizations. The service is positioned as an outsourced operating capability covering enterprise connectivity and the day-to-day management of network environments.

• WAN OptimizationNetwork performance

  The company provides wide-area-network optimization intended to improve the performance and efficiency of business networks connecting offices, sites, applications, and users across distributed locations.

• Managed Cloud ServicesCloud computing

  Digiserve supplies managed cloud capabilities that allow business customers to consume computing and related technology resources through cloud systems instead of relying exclusively on on-premises servers.

• Software as a ServiceCloud software

  Its software-as-a-service offering involves hosted, subscription-based software delivered to customers over the internet. This model reduces the need for customers to install and operate every application within their own infrastructure.

• Infrastructure as a ServiceCloud infrastructure

  Digiserve provides infrastructure resources as a managed service, enabling organizations to obtain computing and related infrastructure capacity without operating all physical systems themselves.

• Platform as a ServiceCloud platforms

  The platform-as-a-service category provides managed application-development or deployment environments over the cloud, forming part of Digiserve’s broader enterprise technology-services portfolio.

• Unified Communication and CollaborationBusiness communications

  These services bring multiple forms of workplace communication together to help organizations coordinate personnel and support collaboration across locations and communication channels.

• Managed Security ServicesCybersecurity

  Digiserve offers managed security services designed to help protect business systems and customer information from attacks, unauthorized access, and data leakage. The supplied reference material does not specify individual security products.

• Professional ServicesTechnology consulting

  The professional-services portfolio includes consulting, project management, and assessment services. These activities support the planning, implementation, and evaluation of enterprise communications and technology environments.

• 2021Telkom Indonesia acquires Telstra’s remaining sharesM&A

  The original business was a joint venture between Telkom Indonesia and Telstra. By 2021, Telkom Indonesia acquired Telstra’s remaining ownership interest, changing the company’s ownership structure.

  What changed. Telkom Indonesia took full ownership following the share acquisition, and the business was rebranded from Telkomtelstra to Digiserve on 30 September 2021.

  Aftermath. The company continued operating as an Indonesian enterprise telecommunications and technology-services provider under the Digiserve identity. No transaction value is specified in the supplied sources.

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• 2021Rebrand from Telkomtelstra to DigiserveStrategy

  The company’s original commercial name reflected its joint-venture relationship with Telstra. Following Telkom Indonesia’s acquisition of Telstra’s remaining shares, a new identity was adopted.

  What changed. The company changed its commercial brand to Digiserve while retaining its focus on managed network, cloud, collaboration, security, and professional services.

  Aftermath. Digiserve became the operating identity for the business in Indonesia and no longer used Telstra in its principal brand name.

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• 2021Telkomtelstra is rebranded as Digiserve after Telkom Indonesia acquires Telstra's remaining shares

  The Indonesian joint venture changed its commercial identity from Telkomtelstra to Digiserve following Telkom Indonesia’s acquisition of Telstra’s remaining ownership interest.

  M&ALeadership change
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• 2016Telkomtelstra receives recognition for innovation in events

  The company received a Silver Stevie Award in the Innovation in Events category.

  Other
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• Telkomtelstra receives an innovation partnership award

  Reference material states that the company received an IDC award recognizing an innovative partnership, although the supplied material does not specify the award year.

  Other
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1. Digiserve