Desku

Desku.io is an AI customer service software and AI chatbot platform that unifies chat, email, and social messages into one inbox. It is built for small businesses and startups, offering features like HelpDesk, AI Chatbot, OmniChannel Support, and Knowledge Base. The team behind Desku.io is the same support team behind Hosted.com, and Desku.io is part of the Hosted.com family.

Desku.io came from a question the team kept asking: why is good customer support software so hard to use? The team, the same experienced support team behind Hosted.com, has been running customer support for thousands of small businesses for years. When they came across Desku.io, they recognized what it could become, backed it, brought it into the Hosted.com family, and have been pouring their knowledge into making it the tool growing businesses need.

• HelpDesk

  Unifies every customer conversation - from chat and email, to social - into one smart Inbox powered by AI.

• AI Chatbot

  Helps startups, SaaS, and ecommerce teams deliver fast, accurate support around the clock. Train your bot in minutes using your Knowledge Base, FAQs, or product data, and watch it automate up to 70% of conversations.

• OmniChannel Support

  Brings all customer conversations into one unified Inbox, eliminating the chaos of switching between tools.

• Knowledge Base

  Provides clear, step-by-step guidance for every part of Desku.io – from first-time setup to advanced automation.

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