Damai.cn controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
2023
Consumers say ticket page redirect caused wrong purchase; platform refusal of refund or exchange sparks complaints
In October 2023, consumers complained to The Paper that while rushing to buy Jay Chou concert tickets on Damai, a page redirect led them to purchase tickets for another performance. The platform refused refunds or exchanges based on ticket rules, sparking controversy over the ticket-buying experience and standard-form clauses. This entry distinguishes the consumers' description of the page from the platform's response and does not determine that a software malfunction or illegality has been confirmed by a court ruling.
2023
Damai ticket waitlist charging 6% service fee sparks fee transparency controversy
In November 2023, Damai launched a waitlist function for performance tickets, stating that a successful waitlist would require a 6% service fee based on the ticket price. Consumers and media questioned whether this increased the burden of ticket purchases, and the platform responded with the service content and rules. This entry concerns a dispute over feature charges and brand communication and does not determine that charging this fee is necessarily illegal.