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LivePerson

LivePerson is a global technology company that develops conversational commerce and AI software.[2]

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create chatbots to answer consumer messages, alongside human customer service staff.[3]

History

LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]

Acquisitions

Products and services

  • The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]

See also

External links

References

  1. SEC Filings LivePerson, retrieved 22 Nov 2021^
  2. LivePerson 10-K filing, February 25, 2019 February 25, 2019^
  3. LivePerson's Maven bot platform puts conversational AI in customer agents' hands MarTech Today, 2018-12-10, retrieved 2019-02-28^
  4. The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson. Business Interviews, 22 March 2013, retrieved 3 April 2015^
  5. LivePerson returns to IPO price -- 10 years later Marketwatch, April 7, 2010^
  6. LivePerson dual lists on Tel Aviv Stock Exchange Reuters, Mar 13, 2011^
  7. LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses Business Wire, October 13, 2000, retrieved October 25, 2016^
  8. LivePerson buys live chat provider Proficient Systems in all-stock deal Internet Retailer, July 19, 2006^
  9. Kasamba to be Acquired by LivePerson StartupIsrael.com, June 26, 2007^
  10. LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million TechCrunch, Jan 25, 2010^
  11. Web analytics marketing co Amadesa acquired by LivePerson Globes, May 16, 2012^
  12. Mobile Chat Platform Maker Look.io Acquired by LivePerson Pando.com, June 12, 2012, retrieved April 13, 2015^
  13. LivePerson to Acquire Australia-based Customer Contact Solutions Provider LivePerson, November 6, 2012^
  14. LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement LivePerson, retrieved 26 June 2018^
  15. David Gutbezahl. LivePerson Looks to Better Engagement with Synchronite TMCnet, retrieved 3 April 2015^
  16. LivePerson Acquires Contact At Once! For $65M NoCamels News, 6 November 2014, retrieved 3 April 2015^
  17. LivePerson acquires Conversable, a conversational AI company VentureBeat, October 2018, retrieved 1 October 2018^
  18. LivePerson. LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible www.prnewswire.com, retrieved 2022-04-06^
  19. LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation LivePerson, retrieved 27 October 2021^
  20. LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation LivePerson, retrieved 27 October 2021^
  21. The LivePerson Conversational Cloud LivePerson, August 5, 2020, retrieved 5 August 2020^
  22. LivePerson Launches LP Insights Destination CRM, CRM Magazine, 17 July 2012, retrieved 3 April 2015^