History
In October 1994, Donald E Brown founded Interactive Intelligence in Indianapolis, Indiana.
In 1995, Brown became the president and chief executive officer of the company.
By 1997, the company was the first to market an all-in-one customer engagement software suite.
In September 1999, during the dot-com bubble, the company became a public company via an initial public offering that raised $29 million and its stock price rose 141% on its first day of trading.[5][6]
In 2007, the company developed and cloud computing solutions for contact centers.[7]
In May 2009, the company acquired AcroSoft, a provider of insurance content management solutions.[8]
In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash.[9][10]
In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions.[11]
In July 2011, the company acquired CallTime, an Australian-based reseller.[12]
In August 2012, the company acquired Bay Bridge Decision Technologies, a developer of capacity planning and strategic analysis technology.[13]
In April 2014, the company acquired OrgSpan, a software development company focused on social and business communication.[14]
In December 2015, the company acquired Customer 360, based in Mumbai, for around $10 million.[15]
In May 2016, the company sold Acrosoft to Hyland Software.[16]
In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion.[17][18][19] The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys.[20]
