Acquisitions
The company has grown over the years through a series of acquisitions.
In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante).[11]
In December 1998, Genesys acquired Plato Software Corporation.[12]
In June 1999, the company acquired Next Age Technologies, a workforce management software developer.[12]
In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business.[13]
In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys.[14]
In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML.[15]
In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations.[16]
In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers.[17]
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million.[18]
In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.[19]
In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software.[20]
In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea. In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B [21]
In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation.[22]
In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider for an undisclosed amount.[23][24]
In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite.[25][26]
In March 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn.[27]
In January 2024, Genesys acquired Radarr Technologies, an AI-powered data analytics company.[28][29]
