Consumer backlash
Following Nestlé's takeover of Rowntree Hoadley Ltd in 1988, many of the original Hoadley's products were subsequently withdrawn from sale creating backlash from the Australian public. Campaigns were often started by consumer groups pressuring Nestle to re-introduce the discontinued products.[13]
In the early-mid 2000s, Nestlé withdrew the Bertie Beetle Showbag from sale at annual shows, citing production costs as the product was now manufactured in New Zealand and shipped to Australia. A public campaign was started pressuring Nestlé to bring back the showbag, which was a crowd favourite. In 2007 Nestlé relented and the showbag was again available, first reappearing in that year's Sydney Royal Easter Show.[27] In 2006 the price of the showbag, traditionally $2, was raised to $3, resulting in public backlash. In 2007 the showbag returned to its previous price and has remained at $2 since.[28]
In mid-2009, Nestlé introduced a new recipe for the Polly Waffle along with new packaging. The new product was the same appearance as the older one, but contained a more sugary and brittle wafer and was not popular with the buying public. After 62 years production Nestlé discontinued the Polly Waffle on 23 November 2009 citing poor sales. In 2019 Nestlé signed a deal with the South Australian confectioner Robern Menz (who previously bought the rights to Violet Crumble from Nestlé in 2018) for production to resume at that company's factory in Adelaide, partly financed with federal government funding. Production is slated to recommence in 2023.[29]
In 2010 Nestlé discontinued production of "fun size" packets of Violet Crumble citing production costs. Despite calls from the public to re-introduce these bags, Nestlé refused. In 2019, after the rights to the product were purchased by and production was transferred to Robern Menz, the bags reappeared in supermarkets. In 2020 the company launched new flavours, including caramel.[30]
In 2014 Nestlé signed a deal that resulted in White Knight bars only being available from the major supermarkets Coles and Woolworths, along with a few small confectionery shops. Previously sold at a lower price reflecting the bar's smaller size (25g), the two supermarkets soon raised the product's price to match that of larger chocolate bars (typically weighing 50g-80g). In spite of public complaints, Nestlé refused to intervene (nor make the product available for sale through other retailers) and sales subsequently fell. In 2016, Nestlé discontinued production of the White Knight, citing poor sales.[31]