History
George Coles learned the retail trade working for his father's 'Coles Store' business from 1910 to 1913. (The store continued operating as "The Original Coles" at Wilmot, Tasmania until it was destroyed by a fire on 24 January 2014.[7]) Coles itself was founded when George Coles opened the Coles Variety Store on 9 April 1914 on Smith Street in the Melbourne suburb of Collingwood. Further expansion occurred and Coles' interest in food retailing was spurred in 1958 when it acquired 54 John Connell Dickins grocery stores. It then acquired the Beilby's chain in South Australia in 1959 and 265 Matthews Thompson grocery stores in New South Wales in 1960.[8]
In 1960, the first supermarket (trading under the Dickins name) was opened in the Melbourne suburb of Balwyn North, at the corner of Burke and Doncaster Roads where a modernised version continues to operate. From 1962, its supermarkets were branded Coles New World with accompanying Space Age-themed imagery.[9] By 1973, Coles had established stores in all Australian capital cities. In 1991, the stores were rebranded Coles Supermarkets and from 1998, simply as Coles.
In 2004, the liquor division office (Coles Liquor Group), was moved from Chullora in Sydney to the company head office in Hawthorn East, Melbourne. With Coles Myer CEO John Fletcher citing the move for better efficiency between the food and liquor departments. It also resulted in Craig Watkins (35-year veteran and director of Coles Liquor) retiring from the company.[10]
From mid 2006, many Bi-Lo supermarkets were badged as Coles Supermarkets. Newmart supermarkets, under which Bi-Lo traded in Western Australia, were badged as Coles Supermarkets in 2002–2003. Newmart stores co-located with Coles in the same area or shopping centre were sold to Foodland and re-branded as the now-defunct Action Supermarkets chain. The conversion program was put on hold at Easter 2007.[11] In July 2007, Wesfarmers agreed terms to purchase Coles Group for $22 billion. The purchase was completed in early 2008.[12]
In August 2007, as Wesfarmers foreshadowed its plans for the restructuring of Coles Group following its anticipated takeover, it stated that one of three planned divisions would comprise supermarkets, liquor and convenience stores.[13]
From 2008 to 2014, Coles was run by UK retailer Ian McLeod.[14]
In February 2011, Coles acquired National Australia Bank's 50 per cent interest in Australia's largest loyalty program Flybuys, giving it 100% ownership.[15] In September 2011, Coles commenced stocking private-label clothing in its stores with several stores receiving refits to accommodate the range.[16]
In 2018 Wesfarmers announced its intention to demerge the Coles business, seeking to retain only a 20% interest going forward.[17] In 2018, Steven Cain was appointed as CEO of the Coles Supermarket brand as part of the demerger of Coles from Wesfarmers.
Coles deployed its first electric truck in April 2022.[18] The first fully electric delivery vans followed in August 2023.[19]
In April 2023, Coles opened its first Witron-powered automated distribution centre in Redbank, Queensland.[20] In the second half of 2024, two highly-automated 87000 m2 customer fulfilment centres powered by Ocado technology were opened in Truganina, Victoria and Wetherill Park, New South Wales.[21][22] A second Witron distribution centre was opened in Kemps Creek, New South Wales in August 2024,[23] and construction of a third in Truganina was announced in October 2024.[24] In the same month, Coles deployed their fully electric prime mover truck.[25]
