Acela

WorldBrand briefing

AI supplement

Original synthesis to sit alongside the encyclopedia article below. Not part of Wikipedia; verify facts on Wikipedia when precision matters.

Acela is Amtrak's premium high-speed intercity rail service operating along the Northeast Corridor in the US, connecting major Northeast cities including Boston, New York City, Philadelphia, and Washington D.C. It is the first commercially operated high-speed rail service in North America, focusing on fast, comfortable travel between densely populated urban hubs.

Key moments

  • 1999-12-11Acela Express officially launched commercial operations
  • 2000-07Added intermediate stops including New Haven and Providence to expand service coverage
  • 2021-08Amtrak signed a contract with Alstom to purchase new Avelia Liberty high-speed trainsets to replace the original Acela Express fleet
  • 2024-05First batch of new Acela trains entered commercial service
  • 2026-03New Acela trains completed full fleet replacement across all Northeast Corridor routes

Competitive analysis for Acela high-speed rail service

  • Direct competitors include commercial airlines operating on the Northeast Corridor routes: Acela offers the advantage of no airport security checks and faster door-to-door travel time for short-haul routes like New York to Boston (around 3.5 hours), while flights typically require 1.5 hours of ground transit before and after the flight
  • Budget intercity bus operators such as Greyhound are lower-priced competitors but have significantly longer travel times (6-8 hours for the New York-Washington route)
  • Amtrak's own Northeast Regional regional trains offer lower fares but slower speeds with more frequent stops, targeting price-sensitive casual travelers
  • Private car travel is another alternative, though hindered by highway congestion and high parking costs in major city centers, especially in Manhattan and downtown Washington

Acela is the most recognized high-speed rail brand in North America, holding a unique position as the first commercially operated premium high-speed service in the region. Focused on connecting densely populated major urban hubs along the U.S. Northeast Corridor, the brand has established a strong reputation for reliable, time-efficient travel that appeals to both business and leisure travelers. Its core value proposition of city-center-to-city-center connectivity positions it favorably against competing modes of transport, particularly short-haul air travel and private car trips, where congestion and security delays often add significant total travel time.

Over its decades of operation, the Acela brand has become synonymous with premium intercity rail travel in the United States, benefiting from the backing of national rail operator Amtrak’s extensive infrastructure and customer base. The brand has adapted to shifting consumer trends, including growing demand for sustainable, low-carbon travel options, which has boosted its appeal among environmentally conscious travelers. Ongoing modernization efforts, including rolling stock upgrades and infrastructure improvements along the Northeast Corridor, have helped the brand maintain its relevance and market position in a competitive transport landscape.

While Acela’s geographic footprint is limited exclusively to the Northeast Corridor, its brand profile extends far beyond its operating region, serving as a flagship example of high-speed rail development in the United States. It frequently features in national policy discussions around expanding high-speed rail networks, giving it a higher public profile than many regional transport services.

Brand leadership

Score: 85/100

Acela holds an unrivaled leadership position in the North American high-speed rail market, as the first and most widely used premium high-speed service in the region. It dominates the premium intercity rail segment along the Northeast Corridor, capturing a large share of business and premium leisure travel between major northeast cities, outcompeting most alternative transport options for trips within its route network.

Customer interaction

Score: 78/100

Acela maintains regular, meaningful interaction with its customer base through digital ticketing platforms, personalized on-board services, and Amtrak’s omnichannel customer support network. It engages passengers via social media, a national loyalty program, and post-trip feedback surveys, continually refining service offerings based on user input, fostering high rates of repeat business among frequent corridor travelers.

Brand momentum

Score: 72/100

Acela’s brand momentum has strengthened in recent years, driven by growing consumer demand for sustainable intercity travel and ongoing infrastructure and rolling stock upgrades that boost service frequency, speed, and passenger comfort. Rising interest in alternatives to carbon-intensive short-haul flights has lifted ridership and public perception, while national policy discussions around expanding U.S. high-speed rail have kept the brand in the public eye, supporting steady positive growth.

Brand stability

Score: 90/100

Acela benefits from exceptionally high brand stability, backed by long-standing national rail operator Amtrak and consistent public investment in the Northeast Corridor infrastructure. It has operated continuously with a consistent premium positioning for over 25 years, avoiding major brand scandals or prolonged service disruptions that would erode customer trust. Its stable market position along a well-established high-demand travel corridor ensures predictable demand and consistent brand performance.

Brand age

Score: 65/100

Acela launched commercial operations in 2000, giving it more than 25 years of continuous brand history as of 2026. This multi-decade operating history has allowed the brand to build steady recognition and customer loyalty among repeat travelers along its route. However, it remains a relatively young brand compared to century-old intercity rail services operated by Amtrak and other national rail providers around the world.

Industry profile

Score: 88/100

Acela holds an outsize industry profile within the U.S. passenger rail sector and the global high-speed rail industry, serving as the official flagship high-speed service of the United States. It is frequently cited in national policy discussions about expanding high-speed rail networks across the country, and its operational performance is used as a benchmark for new proposed high-speed rail projects across North America. Its premium service model also sets a standard for quality in the U.S. intercity passenger rail industry.

Global brand presence

Score: 20/100

Acela has very limited global brand presence and operational footprint, with all of its services exclusively located along the U.S. Northeast Corridor. While it is recognized by transportation industry professionals globally as North America’s first commercially operated high-speed rail service, it has no operations outside the United States and holds low general brand recognition among the public in other countries.

AI-generated analysis can support structured reasoning around Acela's brand value, drawing on public information about market positioning, operational performance, and industry context. All qualitative and quantitative assessments provided in this framework are illustrative only, and do not constitute an audited official brand value measurement. For a fully audited, official calculation of Acela's brand value, please contact World Brand Lab directly.

The Acela (originally the Acela Express until September 2019) is Amtrak's flagship passenger train service along the Northeast Corridor (NEC) in the Northeastern United States between Washington, D.C., and Boston via 13 intermediate stops, including Baltimore, New York City and Philadelphia. Acela trains are the fastest in the Americas, reaching 150-160 mph, qualifying as high-speed rail, but only for approximately 40 mi of the 457 mi route.[3]

In fiscal year 2025, Acela carried more than 3.1 million passengers, second only to the slower and less expensive Northeast Regional, which had over 12 million passengers.[4] Ridership was down from the pre-COVID-19 pandemic high of 3,557,455 passengers in 2019.[5] Its 2025 revenue of $570 million was around 20.6% of Amtrak's total.[6]

Acela operates along routes that are used by slower regional passenger traffic, and only reaches the maximum allowed speed of the tracks along some sections, with the fastest peak speed along segments between Mansfield, Massachusetts, and Richmond, Rhode Island, as well as between South Brunswick and Trenton, New Jersey.[7] Acela trains use active tilting technology, which helps control lateral centrifugal force, allowing the train to travel at higher speeds on the sharply curved NEC without disturbing passengers.[8] The high-speed operation occurs mostly along the 226 mi route from Pennsylvania Station in New York City to Union Station in Washington, D.C., with a fastest scheduled time of 2 hours and 45 minutes and an average speed of 82 mph, including time spent at intermediate stops.[9][10] Over this route, Acela and the Northeast Regional service captured an 83% share of air/train commuters between New York and Washington in 2021, up from 37% in 2000.[11]

The Acela speed is limited by traffic and infrastructure on the route's northern half. On the 231 mi section from Boston's South Station to New York's Penn Station, the fastest scheduled time is 3 hours and 30 minutes, or an average speed of 66 mph.[12][13] Along this section, Acela has captured a 54% share of the combined train and air market.[14][15] The entire 457 mi route from Boston to Washington takes between 6 hours, 38 minutes and 6 hours, 50 minutes,[12] at an average speed of around 70 mph.[16]

The original Acela Express equipment began being replaced by new Avelia Liberty trainsets in 2025.[17] The new trains have greater passenger capacity and an enhanced active tilt system that allows higher speed on the many curved sections of the route.[18][19] The first five trainsets entered passenger service on August 28, 2025.[20][21]

History

Background

Following the success of Japan's newly inaugurated Shinkansen network in the 1960s, the High Speed Ground Transportation Act of 1965 authorized the U.S. government to explore the creation of high-speed rail, which resulted in the introduction of the higher-speed Metroliner trains between Washington, D.C., and New York City in 1969, the predecessor to Acela. During the 1980s, the U.S. Federal Railroad Administration explored the possibilities of high-speed rail in the United States. On December 18, 1991, five potential high speed rail corridors were authorized, including the Northeast Corridor.[22]

In the early 1990s, Amtrak tested several different high-speed trains from Europe on the Northeast Corridor. An X 2000 train was leased from Sweden for test runs from October 1992 to January 1993, followed by revenue service between Washington, D.C., and New York City from February to May and August to September 1993. Siemens showed the ICE 1 train from Germany, organizing the ICE Train North America Tour which started to operate on the Northeast Corridor on July 3, 1993.[23]

Building and development

With the testing of the trains from Europe complete, Amtrak was able to define a set of specifications for high-speed equipment and in October 1994, Amtrak requested bids from train manufacturers for a trainset that could reach 150 mph.[24] A consortium of Bombardier (75%) and GEC Alsthom (now Alstom) (25%) was selected in March 1996.[24]

In 1999, Amtrak unveiled its plan for the Acela Express, a high-speed train on the Northeast Corridor between Washington, D.C., and Boston.[25][26] Several changes were made to the corridor to make it suitable for higher-speed electric trains. The Northend Electrification Project extended existing electrification from New Haven, Connecticut, to Boston to complete the overhead power supply along the 454 mi route, and several grade crossings were improved or removed.[26][27][28] Prior to 2000, all trains bound for Boston had to switch to diesel power at New Haven.

A pilot trainset was completed by early 2000 and sent to Transportation Technology Center (TTC) for testing in June 2000. An inaugural VIP run of the Acela occurred on November 16, 2000,[29] followed by the first revenue run on December 11, 2000, a few months after the intended date.[30]

Cost

Amtrak's original contract with the Bombardier-Alstom consortium was for the delivery of 20 trainsets (six coaches each, with power cars at front and rear) for $800 million.[31] By 2004, Amtrak had settled contract disputes with the consortium, paying a total of $1.2 billion for the 20 trainsets plus 15 extra high-speed locomotives and the construction of maintenance facilities in Boston, New York, and Washington.[32]

Impact of the Acela

By 2005, Amtrak's share of the common-carrier market between New York and Boston had reached 40%, from 18% pre-Acela.[33] With the increasing popularity of the faster, modern Acela Express, Metroliner service was phased out in late 2006.[34][35] To meet the demand, more Acela services were added in September 2005.[36] By August 2008 crowding had become noticeable.[37]

By 2011, the Acela fleet had reached half of its designed service life. Amtrak proposed several replacement options, including one as part of its A Vision for High-Speed Rail in the Northeast Corridor.[38] In 2011, Amtrak announced that forty new Acela coaches would be ordered in 2012 to increase capacity on existing trainsets. The existing trains would have received two more coaches, lengthening the trainsets from a 1-6-1 configuration to 1-8-1 (power car—passenger cars—power car). The longer trainsets would have required the modifications of the Acela maintenance facilities in Boston, New York and Washington. The first of the stretched trainsets was to have entered service in fiscal year 2014.[39] This plan was cancelled in 2012 in favor of replacing, rather than refurbishing, the Acela fleet.[40]

In January 2014, Amtrak issued a request for proposals on 28 or more new model Acela trainsets, in a combined order with the California High-Speed Rail Authority.[41] After discussions with manufacturers, Amtrak and the California High Speed Rail Authority concluded their needs were too disparate for common rolling stock and decided not to pursue the joint option.[42]

Legacy and influence

Since its introduction, the Acela has become a symbol of modern passenger rail in the United States and has influenced subsequent high-speed rail planning efforts across the country. The Train's operational success demonstrated consistent public demand for faster, business-oriented intercity travel, reinforcing federal and state interest in high-speed rail corridors such as California High-Speed Rail and Brightline West. Amtrak's experience with Acela's maintenance and ridership patterns has also informed the design of future services and infrastructure standards along the Northeast Corridor and beyond.[43]

Branding

Before the introduction of the Acela, several classes of trains operated on the Northeast Corridor: the express Metroliners, the Philadelphia-New York Clockers, Empire Service trains between New York City and Niagara Falls via the Empire Corridor, Keystone Service trains between New York City and to Harrisburg via the Keystone Corridor, and the umbrella term NortheastDirect, applied to other trains on the corridor (in addition to unique names assigned to many departures).

Amtrak announced the Acela name in March 1999 as a part of the original announcement of the service itself.[44][45] The branding team based the name "Acela" on the concepts of "acceleration" and "excellence".[46][47] At the same time, Amtrak launched what it called the Capstone Program, a short-lived plan to rebrand the NortheastDirect, Keystone Service and Empire Service trains as Acela Regional and the Clocker trains as Acela Commuter.[48][49][50]

The Acela Regional name was first applied to NortheastDirect trains 130–133 in 2000.[51] Those trains became the first electrified trains to run on the full Northeast Corridor between Washington, D.C. and Boston.[52] As more trains were electrified, they too were rebranded.

Following widespread rider confusion in distinguishing the three services, Amtrak removed the branding from the lower-speed Acela Regional and Acela Commuter trains in 2003.[53][54]

In 2019, Amtrak shortened the name of the service from Acela Express to simply Acela.[55]

Engineering

First-generation trainsets

The first-generation Acela trainset is a unique set of vehicles designed specifically to satisfy governmental rolling stock requirements established primarily by the Federal Railroad Administration (FRA). This includes the ability to withstand a collision with a freight train at speed without collapsing. Most manufacturers that bid on the Acela were unable to meet the structural requirements, due to increased costs and complications for the manufacture of the trains, and the need for manufacturers to make significant engineering changes to their standard designs. In the end, only three qualified bidders remained: ABB (Swedish-Swiss manufacturer of the X 2000 train), Siemens (manufacturer of the German ICE), and a consortium of Bombardier (manufacturer of the LRC trains) and Alstom (manufacturer of the French TGV).[33]

The design, using identical 6,200 hp power cars at each end which operate on voltages of 12 kV, 12.5 kV, and 25 kV AC, and either 25 or 60 Hz frequency, derives several components from the TGV, such as the third-generation TGV's traction system (including the four asynchronous AC motors per power car, rectifiers, inverters, and regenerative braking), the trucks/bogies structure (a long-wheelbase dual transom H frame welded steel with outboard mounted tapered roller bearings), the brake discs (although there are only three per axle, versus four on the TGV), and crash energy management techniques to control structural deformation in the event of an accident.[56][57]

The tilting carriages are based upon Bombardier's earlier LRC trains used on Via Rail rather than the TGV's non-tilting articulated trailers. Acela power cars and passenger cars are much heavier than those of the TGV in order to meet the FRA's crash standards.[58] French and Canadian crews testing the Acela referred to it as "the pig" due to its weight.[59][60] The extra weight leads to the Acela power-to-weight ratio being about 22.4 hp per tonne, compared to 30.8 hp for a SNCF TGV Reseau trainset.[57] The Tier II crash standards, adopted in 1999, have also resulted in the passenger cars being designed without steps and trapdoors, which means that the trainsets can only serve lines with high-level platforms such as the Northeast Corridor. Acela trains are semi-permanently coupled (but not articulated as in the TGV) and are referred to as trainsets. Bombardier later used the Acela carriage design and a diesel/gas turbine variant of the power car for its experimental JetTrain.[61]

Second-generation trainsets

On August 26, 2016, then–Vice President Joe Biden announced a $2.45 billion federal loan package to pay for new equipment for the Acela Express service, as well as upgrades to the NEC. The loans will finance 28 Avelia Liberty trainsets that will be built by Alstom in Hornell and Rochester, New York, and will replace the existing fleet of twenty Acela trainsets.

The fleet expansion will allow for hourly New York–Boston service all day and half-hourly New York–Washington service at peak hours.[62] The new trainsets will be longer, have 386 seats compared to 304 on Acela Express (a 27% increase) and will feature active tilt technology that will initially allow service to operate at 160 mph (260 km/h) and would allow for 186 mph service if proposed infrastructure improvements are completed.

The new trains were expected to be phased in between 2021 and 2022, after which the current fleet was to be retired.[63] In December 2024, Amtrak updated the trainsets' announced release date to "spring 2025", which was revised a second time to "coming soon" after the spring season ended.[64] On August 7, 2025, Amtrak announced that the new trains would enter service on August 28, 2025.[65]

Operating speeds

Although the first-generation Acela Express trainsets were designed with a top speed of 165 mph and the second-generation Avelia Liberty trainsets will be designed to reach 220 mph, the existing infrastructure of the Northeast Corridor significantly limits speeds.

The maximum speed limit on the Northeast Corridor is 160 mph on 40 mi of the 457 mi route, in four sections of track in Rhode Island, Massachusetts,[3] and New Jersey. The Acela achieves an average speed (including stops) of 82 mph between Washington and New York,[9][10] and an average speed of 66 mph from New York to Boston.[12][13] The average speed over the entire route is 70.3 mph.[12][16]

Speeds are limited by the route the corridor takes through urban areas, and there are several speed restrictions below 60 – over bridges or through tunnels that are over a century old. Altogether, Amtrak has identified 224 bridges along Acela route that are beyond their design life.[66]

South of the Delaware River, the Acela 's top speed is 135 mph.[3] One limiting factor is the overhead catenary support system which was constructed before 1935 and lacks the constant-tension features of the new catenary east of New Haven.[38] The Pennsylvania Railroad ran Metroliner test trains in the late 1960s as fast as 164 mph and briefly intended to run the Metroliner service at speeds reaching 150 mph. Certification testing for commercial operation at 160 mph involving test runs at up to 165 mph began between Trenton and New Brunswick in September 2012.[67] Passenger operation at 150 mph began in this region in late May 2022.

The fastest schedule between New York and Washington, DC, was 2 hours, 43 minutes in 2012. $450 million was allotted by President Barack Obama's administration to replace catenary and upgrade signals[68] between Trenton and New Brunswick, which will allow speeds of 160 mph over a 23 mi stretch. The improvements were scheduled to be completed in 2016, but have been delayed; the project was partially completed in late May 2022, with the remainder projected in 2024.[69] This section of track holds the record for the highest speed by a train in the US, which is 170.8 mph, achieved in a test run by the U.S./Canada-built UAC TurboTrain on December 20, 1967.[38][70]

North of New York City, Amtrak upgraded the track along the Connecticut shoreline east of New Haven to allow maximum speeds in excess of 110 mph, in preparation for the Acela launch.[71] Although this area contains the fastest current operating speeds (150 mph), it also has the slowest section of the NEC: between New Rochelle, New York, and New Haven, Connecticut. This section is owned by Metro-North Railroad and the Connecticut Department of Transportation and is heavily used by commuter trains which limit the speed of the Acela. Amtrak's trains achieve 90 mph only on a limited 4 mi stretch in New York State and rarely exceed 60 mph at any time eastbound through Connecticut until reaching New Haven.[72] In 1992, ConnDOT began plans to upgrade the catenary system and replace outdated bridges on the New Haven Line to enable the Acela to run slightly faster. As of May 2017 the catenary replacement and bridge work were under way and expected to be completed by mid-2018.[73]

On July 9, 2007, Amtrak introduced a limited-stop round trip, with trains stopping only at Philadelphia between New York and Washington. This shortened the trip between the two cities to 2 hours 35 minutes, making the trip roughly an hour faster than some of the Northeast Regional train services. These trains were an experiment to find ways to expedite travel time on the Acela; Amtrak has since dropped them.[74]

Operating speeds

Although the first-generation Acela Express trainsets were designed with a top speed of 165 mph and the second-generation Avelia Liberty trainsets will be designed to reach 220 mph, the existing infrastructure of the Northeast Corridor significantly limits speeds.

The maximum speed limit on the Northeast Corridor is 160 mph on 40 mi of the 457 mi route, in four sections of track in Rhode Island, Massachusetts,[3] and New Jersey. The Acela achieves an average speed (including stops) of 82 mph between Washington and New York,[9][10] and an average speed of 66 mph from New York to Boston.[12][13] The average speed over the entire route is 70.3 mph.[12][16]

Speeds are limited by the route the corridor takes through urban areas, and there are several speed restrictions below 60 – over bridges or through tunnels that are over a century old. Altogether, Amtrak has identified 224 bridges along Acela route that are beyond their design life.[66]

South of the Delaware River, the Acela 's top speed is 135 mph.[3] One limiting factor is the overhead catenary support system which was constructed before 1935 and lacks the constant-tension features of the new catenary east of New Haven.[38] The Pennsylvania Railroad ran Metroliner test trains in the late 1960s as fast as 164 mph and briefly intended to run the Metroliner service at speeds reaching 150 mph. Certification testing for commercial operation at 160 mph involving test runs at up to 165 mph began between Trenton and New Brunswick in September 2012.[67] Passenger operation at 150 mph began in this region in late May 2022.

The fastest schedule between New York and Washington, DC, was 2 hours, 43 minutes in 2012. $450 million was allotted by President Barack Obama's administration to replace catenary and upgrade signals[68] between Trenton and New Brunswick, which will allow speeds of 160 mph over a 23 mi stretch. The improvements were scheduled to be completed in 2016, but have been delayed; the project was partially completed in late May 2022, with the remainder projected in 2024.[69] This section of track holds the record for the highest speed by a train in the US, which is 170.8 mph, achieved in a test run by the U.S./Canada-built UAC TurboTrain on December 20, 1967.[38][70]

North of New York City, Amtrak upgraded the track along the Connecticut shoreline east of New Haven to allow maximum speeds in excess of 110 mph, in preparation for the Acela launch.[71] Although this area contains the fastest current operating speeds (150 mph), it also has the slowest section of the NEC: between New Rochelle, New York, and New Haven, Connecticut. This section is owned by Metro-North Railroad and the Connecticut Department of Transportation and is heavily used by commuter trains which limit the speed of the Acela. Amtrak's trains achieve 90 mph only on a limited 4 mi stretch in New York State and rarely exceed 60 mph at any time eastbound through Connecticut until reaching New Haven.[72] In 1992, ConnDOT began plans to upgrade the catenary system and replace outdated bridges on the New Haven Line to enable the Acela to run slightly faster. As of May 2017 the catenary replacement and bridge work were under way and expected to be completed by mid-2018.[73]

On July 9, 2007, Amtrak introduced a limited-stop round trip, with trains stopping only at Philadelphia between New York and Washington. This shortened the trip between the two cities to 2 hours 35 minutes, making the trip roughly an hour faster than some of the Northeast Regional train services. These trains were an experiment to find ways to expedite travel time on the Acela; Amtrak has since dropped them.[74]

High speed infrastructure

The dense population of the northeastern United States makes the Northeast Corridor the most heavily traveled portion of the American passenger rail system. Two-thirds of rail passengers in the United States live in or near New York City, also home to the nation's busiest passenger rail station, Penn Station.[75] In order to compete with airliners, Amtrak needed to increase the speed of trains in the region. The former Shore Line from New Haven to Boston is burdened by sharp turns and grade crossings, the crossings being of special concern.[76]

Tilting enables passengers to ride more comfortably on curved sections of track faster than would otherwise be possible, by leaning into the bend. Acela trainsets use active tilting above 60 mph on most of the system, but some segments of track in the Northeast Corridor are too close together for the cars to safely tilt while maintaining FRA minimum space between trains on parallel tracks. Metro-North Railroad restricts tilting on the segment of track north of New York which it owns. The system was originally designed for a 6.8° tilt, but the cars were redesigned 4 in wider to accommodate wider seats and aisles that reduced allowable tilt to 4.2° to fit within the clearance constraints of the existing tracks.[56] Traveling at higher than 135 mph also requires constant-tension catenary, which is only implemented on the more modern catenary system north of New York City. South of New York City, the trains are restricted to 135 mph. By comparison, the Northeast Regional and the now-defunct Metroliner service reached 125 mph.

Acela service was originally expected to begin in late 1999 but was delayed. The catenary system could not support the intended speeds between Washington DC and New York City, but the newer system between New York City and Boston allows the higher speeds. Attention was drawn to the decreased 4.2° tilt, but this was not the root of the speed problem, as the tracks from New York to Boston are similar to those between New York and Washington, and the tilt mechanism is not the factor enabling higher speeds.[24][56] Following repairs, the first Acela service began on December 11, 2000, a year behind schedule.[77]

Acela travels between Boston and New York in about three and a half hours (an improvement of half an hour); New York to Washington runs take a minimum of two hours and forty-five minutes.[12] These schedules, as well as the relative convenience of direct downtown-to-downtown rail service as opposed to air travel, especially after the September 11 attacks, have made the Acela Express more competitive with the air shuttles. Due to this competition, Southwest Airlines canceled service between Washington and New York.[78]

Platform track speeds

Due to the high speed at which Acela trains bypass platforms of local stations, concerns have mounted in some communities over inadequate warnings and safeguards for passengers waiting for other trains, including that the two-foot wide yellow platform markings may not keep people at a safe distance. At Kingston station in Rhode Island and Mansfield station in Massachusetts, Acela trains pass by at 150 mph.[79][80] Suggestions include platform safety barriers, or use of different announcements for approaching Acela trains versus slower ones.[81]

Platform track speeds

Due to the high speed at which Acela trains bypass platforms of local stations, concerns have mounted in some communities over inadequate warnings and safeguards for passengers waiting for other trains, including that the two-foot wide yellow platform markings may not keep people at a safe distance. At Kingston station in Rhode Island and Mansfield station in Massachusetts, Acela trains pass by at 150 mph.[79][80] Suggestions include platform safety barriers, or use of different announcements for approaching Acela trains versus slower ones.[81]

Outages

In August 2002, shortly after their introduction, Acela trainsets were briefly removed from service when the brackets that connected truck (bogie) dampers (shocks) to the powerunit carbodies ("yaw dampers") were found to be cracking.[82][83] The Acela returned to service when a program of frequent inspections was instituted. The damper brackets have since been redesigned and old brackets replaced by the newer design.

On April 15, 2005, the Acela was removed from service when cracks were found in the disc brakes of many passenger coaches.[84] The Bombardier-Alstom consortium replaced the discs under warranty. Limited service resumed in July 2005, as a portion of the fleet operated with new brake discs.[85] Metroliner trains, which the Acela Express was intended to replace, filled in during the outage. Amtrak announced on September 21, 2005, that all 20 trainsets had been returned to full operation.

In October 2012, Acela service was cancelled immediately before, during, and after Hurricane Sandy,[86] which damaged the North River Tunnels causing lasting delays and reliability problems.

In March 2020, all Acela trips were suspended as part of a round of service reduction in response to the COVID-19 pandemic in the United States.[87] Amtrak resumed Acela service on June 1, 2020.[88]

Service

Composition

The Acela Express trainset consists of two power cars, a Café car, a First Class car, and four Business Class cars, semi-permanently coupled together. It has fewer seats than its regional service counterparts. The First Class car has 44 seats, being three seats across (one on one side, two on the other side), four-seat tables and assigned seating. There are 260 Business Class seats on each trainset; these cars have four seats across (two on each side), four-seat tables, and assigned seating.[2] Baggage may be stowed in overhead compartments or underneath seats. Trains are wheelchair-accessible. Each car has one or two toilets, with one being ADA compliant. The Business Class car adjacent to First Class is designated as a quiet car, where passengers are asked to refrain from loud talking and phone conversations. Automatic sliding doors between cars reduce noise.

The original production sets are formed as follows:[56]

Compared to the original Acela trainsets, the NextGen trainsets have 43 seats in First Class and 343 seats in Business Class, of which 8 of these seats are a wheelchair space. The quiet car has been moved to the opposite end of the train from the First Class car. The First Class galley has also been moved into the Business Class car adjacent to the First Class car, resulting in a 10-seat reduction in that car compared to the rest of the intermediate Business Class cars. Each car aside from the Café car is equipped with one ADA compliant toilet.

The NextGen Acela trainsets are formed as follows:[89]

Operations and staffing

Acela offers two classes of seating, Business Class and First Class. Unlike most other Amtrak trains, Business Class is the de facto standard class on Acela trains; there is no coach service.[90]

Acela maintenance is generally taken care of at the Ivy City facility in Washington, DC; Sunnyside Yard in Queens, New York; or Southampton Street Yard in Boston.

The Acela trainsets underwent minor refurbishments between mid-2009 and 2010 at Penn Coach Yard, next to 30th Street Station in Philadelphia, Pennsylvania. These refurbishments included new blue leather seats throughout the trainset.[91]

In May 2018, Amtrak announced a 14-month program to refresh the interiors of the Acela trainsets, including new seat cushions and covers, new aisle carpeting, and a deep clean. This refurbishment program has been completed as of June 2019.[92]

Wi-Fi service

Wireless Internet station service began in 2004.[93] In 2010, with services provided by The GBS Group, all Acela trains began offering "AmtrakConnect" supporting IEEE 802.11a/b/g/n, 2.4 GHz and 5 GHz and standard VPN connections.[94] In 2016, Amtrak upgraded to a faster wifi service.[95]

Staffing

Generally, Amtrak train crews consist of an engineer, a conductor, and at least one assistant conductor.[96] Acela trains also have an On-Board Service crew consisting of two First Class attendants and a Café Car attendant. In addition to the food service provided in the Café Car, on most trains an attendant will also provide at-seat cart service, serving refreshments throughout the train. First Class passengers are served meals at their seats on all services.[97]

Wi-Fi service

Wireless Internet station service began in 2004.[93] In 2010, with services provided by The GBS Group, all Acela trains began offering "AmtrakConnect" supporting IEEE 802.11a/b/g/n, 2.4 GHz and 5 GHz and standard VPN connections.[94] In 2016, Amtrak upgraded to a faster wifi service.[95]

Staffing

Generally, Amtrak train crews consist of an engineer, a conductor, and at least one assistant conductor.[96] Acela trains also have an On-Board Service crew consisting of two First Class attendants and a Café Car attendant. In addition to the food service provided in the Café Car, on most trains an attendant will also provide at-seat cart service, serving refreshments throughout the train. First Class passengers are served meals at their seats on all services.[97]

Notable incidents

  • During the Northeast blackout of 2003, a northbound Acela Express train was stuck on the Hell Gate Bridge for over nine hours, until a rescue engine from Sunnyside Yard was able to tow the train back to New York's Penn Station.[98]
  • The first Acela grade crossing accident occurred on September 27, 2005, when a car rolled under closed crossing gate arms in Waterford, Connecticut, and was struck by a train traveling at 70 mph, killing three automobile passengers. None of the 130 Acela passengers were injured. The gates were found to have been functioning properly,[99][100] but the incident drew much criticism regarding the eleven remaining grade crossings along Amtrak's busy Northeast Corridor.[101]
  • On March 24, 2017, an Acela Express train derailed at low speed in New York's Penn Station, during morning rush hour. All 248 passengers were safely evacuated.[102] The derailment was caused by a defective section of track, of which Amtrak was aware, but had not yet fixed.[103]
  • On February 6, 2018, Acela Express train No. 2150 split apart between the first and second cars in the trainset, at 124 mph, near Havre de Grace, Maryland. There were no injuries of the crew nor the 52 passengers on board, who were transferred to Northeast Regional train No. 180.[104][105]

Station stops

A limited number of Acela trains previously stopped at New Rochelle, New York; New London, Connecticut; and Trenton, New Jersey; service was eliminated in 2021, 2022 and 2023, respectively.[106][107][108][109]

See also

  • List of high-speed trains
  • List of Amtrak routes

Further reading

References

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