Reception
The 2017 J.D. Power 2017 Home Security Satisfaction Study ranked Vivint as the "Highest in Home Security Customer Satisfaction" among home security brands.[27] The 2020 Home Security Satisfaction Study ranked Vivint second, behind AT&T Digital Life.[28]
Prior to its acquisition by NRG, Vivint settled lawsuits with Arkansas, Oregon, Ohio, and Nebraska[29][30] along with two class-action lawsuits for alleged violations of the Telephone Consumer Protection Act of 1991.[31][32][33][34] In 2018, ADT agreed to a $10 million settlement with Vivint after ADT claimed agents misled nearly 1,000 customers to sign up.[35][36]
In May 2021, Vivint was fined $20 million for violations of the Fair Credit Reporting Act under Federal Trade Commission Act of 1914 when sales representatives used the names and identities of people without their consent in the place of customers who failed credit checks. Vivint then sold the debt to collectors in violation of the FTC's Red Flags Rule.[37][38]
In December 2021, CPI Security alleged that Vivint sales representatives used deceptive tactics to acquire CPI's customers, including claiming that Vivint acquired CPI.[39][40] In March 2022, Vivint paid $400,000 in penalties and restitution after the Arizona Attorney General alleged Vivint's sales representatives used deceptive marketing practices, including false representations of Vivint services, false claims that the customer's security company was being bought by Vivint, and non-consensual extensions of contracts.[41][42]
Newsweek recognized Vivint on the Most Loved Workplace list in 2022, America’s Best Customer Service list in 2024, and on the 2025 Excellence List.[43][44] Forbes Home named Vivint the Best Home Security Company of 2022 and 2024 and Forbes named Vivint as the 2024 Best for Custom Smart Home Integration. CNET named Vivint on the 2022 CNET Awards list and 2024 Best professional security system, best build-as-you-go.[45][46]
PC Magazine named Vivint a 2022 Best Smart Home Security System and recognized Vivint in 2024 for The Best Smart Home Security Systems for 2024 and as one of the best security systems for professional home monitoring. Utah Business presented Vivint employees with a 2023 30 Women to Watch recognition, a 2023 HR Achievement award, a 2025 40 Under 40 award, and a 2025 Marketing and Communications Social Media Marketing award.[47]
