Trip.com is an online travel agency headquartered in Singapore, owned by Trip.com Group. Its website and mobile app can be used to book flights, hotels, trains, rental cars, airport rides, tours, attraction tickets, eSIM cards, and more.
History
Prior to its current ownership, the Trip.com domain name was used by Trip Software Systems from 1996 to 1998, Antoine Toffa from 1998 to 2000, Cendant from 2001 to 2003, Orbitz from 2009 to 2013, and Expedia from 2015 to 2016.[1][2]
In 2016, Gogobot, a California travel booking and research company founded by entrepreneurs Travis Katz and Ori Zaltzman in 2010, acquired the Trip.com brand from Expedia and rebranded the service as Trip.com.[3]
In November 2017, Ctrip acquired Trip.com.[4] At that time, Trip.com had more than 60 million users.[5][6]
In February 2018, Trip.com became the first travel agency to sell Korail tickets online.[7]
In March 2018, Trip.com launched its car rentals service, spanning over 6,000 cities.[8]
In June 2018, airport transfer bookings were launched on Trip.com's Hong Kong and English sites, initially covering more than 200 cities in 55 countries.[9]
In July 2019, Trip.com expanded the reach of its car rental service in four major language markets.[10]
In September 2019, Trip.com joined the Singapore Tourism Board in a strategic partnership for destination marketing.[11]
In October 2019, Trip.com hosted its inaugural Airline Partner Conference, which brought together over 50 airlines.[12]
In December 2019, the website reported 200% year-on-year growth in the car rentals product range for the winter holiday season.[13]
In January 2020, Trip.com partnered with British Airways and Iberia on the New Distribution Capability (NDC) standard to offer a more complete inventory on the website.[14]
In June 2021, Trip.com expanded its partnership with TripAdvisor.[15]
In February 2023, Trip.com launched TripGen, an artificial intelligence-based chatbot based on OpenAI.[16][17]
In June 2023, Trip.com launched Trekki, a non-fungible token.[18]
Awards
- 2024 Asia's Leading Online Travel Agency[19]
- 2024 Contact Centre of the Year[20]
- 2024 Global Support Services of the Year[21]
- 2024 England's Leading Online Travel Agency[22]
- 2024 Spain's Leading Online Travel Agency[23]
- 2023 Europe's Leading Online Travel Agency[24]
- 2023 England's Leading Online Travel Agency[25]
- 2023 Spain's Leading Online Travel Agency[26]
- 2022 Asia's Leading Online Travel Agency[27]
- 2019 Google Material Design Award: Universality[28]
Controversies
In 2023, Trip.com stirred controversy by allowing women to book women-only sleeping car train compartments. Trip.com was accused of sex segregation and reversed the policy.[29]
External links
References
- Sean O'Neill. Trip.com’s Nearly Quarter Century Odyssey as a Can’t Lose Travel Domain, Right? Skift, 31 March 2020^
- Saul Hansell. Cendant Buying Cheap Tickets Inc. for $425 Million The New York Times, August 14, 2001^
- Sean O'Neill. Gogobot rebrands as Trip.com and plots to outwit the travel behemoths Phocuswire, November 21, 2016^
- Sean O'Neill. Ctrip relaunches Trip.com as its English language travel agency brand Skift, November 1, 2017^
- Matthew Lynley. CTrip Group snaps up travel search startup Trip.com TechCrunch, November 1, 2017^
- Sean O'Neill. Ctrip Buys Trip.com for Skyscanner to Enhance Local Recommendations Skift, November 1, 2017^
- Trip.com simplifies China train travel money.cnn.com, retrieved 2025-03-15^
- Pandaily. Trip.com and Tencent Reach Cooperation on Car Rental Services Pandaily, 2022-09-28, retrieved 2025-03-15^
- Ctrip rolls out international airport transfers for Hong Kong users Business Traveller, retrieved 2025-03-15^
- Trip.com shares future growth strategies, courts younger travellers TTG Asia, June 4, 2024^
- Trip.com partners Singapore Tourism Board on Destination Marketing plans PR Newswire, September 11, 2019^
- Trip.com hosts 2019 airline partner conference Nasdaq, October 28, 2019^
- Overseas car rentals experience boom on Trip.com over winter holiday season PR Newswire, March 8, 2018^
- Trip.com Group collaborate with British Airways and Iberia on NDC Standard Nasdaq, January 15, 2020^
- Trip.com (TCOM), TripAdvisor (TRIP) Strengthened Strategic Partnership StreetInsider.com, retrieved 2025-03-15^
- Monica Pitrelli. Chances are you haven’t used A.I. to plan a vacation. That’s about to change CNBC, 2023-08-13, retrieved 2025-03-15^
- Mitra Sorrells. Trip.com launches in-app chatbot built on OpenAI Phocuswire, February 21, 2023^
- TTG Asia. Trip.com incubates first NFT collection www.ttgasia.com, retrieved 2025-03-15^
- 2024 World Travel Awards Asia's Leading Online Travel Agency^
- Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards^
- Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards^
- 2024 World Travel Awards England's Leading Online Travel Agency^
- 2024 World Travel Awards Spain's Leading Online Travel Agency^
- 2023 World Travel Awards Europe's Leading Online Travel Agency^
- 2023 World Travel Awards England's Leading Online Travel Agency^
- 2023 World Travel Awards Spain's Leading Online Travel Agency^
- 2022 World Travel Awards Asia's Leading Online Travel Agency^
- 2019 Material Design Award Winners - Library - Google Design Google, 10 October 2019^
- He Qitong, Yang Keyi. Amid Uproar, Trip.com Pulls Plug on Women-Only Train Compartments Sixth Tone, July 27, 2023^