Tealeaf was a company providing analytics software for web and mobile applications.[1]
Tealeaf's products are used to provide visibility into the online customer experience by capturing, analyzing and replaying session details of customers' visits to find site errors or issues and understand the impact that transaction failures have on business processes.[2] It is available in both software as a service (SaaS) and on-premises versions.
History
Tealeaf was founded by Robert Wenig, Randi Barshack, and Igor Tsyganskiy in November 1999[3] as an independent spin-off of SAP AG. In developing web-based software for SAP, Wenig found it very difficult to reproduce problems reported by users. He came up with the idea that web sites could have a "black box" similar to an airplane cockpit voice recorder to understand what happened during any user visit.[4] He developed software to record all the dynamically generated