TTEC Holdings, Inc. (formerly named TeleTech), is an American customer experience technology and services company with its primary place of business in Austin, Texas.
Kenneth D. Tuchman is the founder, chairman and CEO.[4]
TTEC Holdings, Inc. (formerly named TeleTech), is an American customer experience technology and services company with its primary place of business in Austin, Texas.
Kenneth D. Tuchman is the founder, chairman and CEO.[4]
After the completion of its IPO, global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later, the expansion continued and centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[8] The same year, the company expanded into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
In 2024, the company sold its headquarters in Englewood, Colorado, designating Austin, Texas, as its new head office in 2025.[9]
In recent years, TTEC has grown its business through a variety of acquisitions, including:
TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.[21]
In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.[22]