TOA Technologies is an American software-as-a-service company that develops, markets and sells ETAdirect, a web-based applications solution for companies with small, medium, and large mobile workforces across the world.
Headquartered in Beachwood, Ohio, its products include advanced tools for automating and optimizing planning, scheduling, appointment booking, and routing, as well as job allocation and real-time field service event management.
Mobile workers have access to HTML5-based mobility apps that provide location-based information, forecasting, capacity management, routing, real-time field management, dispatch, and customer communications through ETAdirect. TOA Technologies was acquired by Oracle in 2014.[2]
ETAdirect
ETAdirect is a software as a service model employing a patented algorithm which operates using pattern recognition in order to accurately gauge the arrival time of a mobile employee at a customer's location. Additionally, ETAdirect's algorithm provides data which enables the estimation of job length. ETAdirect's prediction window is typically less than 60 minutes, allowing for precise notices to consumers over a variety of channels including: voice, email, text, X, and other communications channels.