The company's AI-based big data analytics platform, Brightics AI, provides analytical, visual, and conversational AI services. The platform incorporates machine learning, deep learning, natural language processing (NLP), and Chatbots, which can be adapted for different purposes. The platform is used in the manufacturing,[31] construction,[32] logistics,[33] and retail sectors.[34] The company also has an open-source version of the platform known as Brightics Studio.[35]
Brightics IoT is an Internet of things platform designed to optimize the collection and processing of data from many devices as well as legacy systems. The platform supports a variety of different communication protocols such as MQTT, Constrained Application Protocol (CoAP), Bluetooth Low Energy (BLE), Zigbee, and Modbus, and is in use in the manufacturing, construction, smart city, and smart building industries.
The company launched Nexledger, its proprietary enterprise blockchain platform, in 2017. The platform was designed to integrate a wide variety of blockchain consensus algorithms such as Ethereum and Hyperledger Fabric. Nexledger, and its subsequent iteration Nexledger Universal, have been used in a variety of different industries. In conjunction with ABN AMRO Bank and the Port of Rotterdam, the company jointly developed the DELIVER platform for supporting documentation, asset transfer, and double payment prevention for international logistics shipments.[36] Samsung SDS created a blockchain-based verification system for the Korean Federation of Banks so that customers can conduct transactions from multiple banks using a security certificate from only one bank.[37] The company also collaborated with IBM to develop Accelerator, which improves transaction throughput on the Hyperledger Fabric by a factor of 10.[38]
Samsung SDS released its enterprise AI software Brity in 2017, and changed its name to Brity RPA.[39] Brity RPA is a conversational intelligent business automation tool that uses AI technologies such as chatbot, Optical character recognition (OCR) and machine learning to increase work productivity.[40] The company is developing functions such as automatic recommendation of work processes based on analysis of user logs and developing tools in the direction of hyper-automation integrated with process mining and self-learning bots, which can automate a wider area of work processes and further enhance the effect of introduction. In May 2019, the company opened an in-house business automation portal training employees to use Brity RPA and apply it to repetitive tasks. By doing so, 15,000 employees saved 550,000 hours in nine months. The software reduced working hours across all business areas, including logistics, IT operations and purchasing, and improved the quality of inspections through reduced human error.[41]
