Press Ganey Associates LLC is a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. As of January 2017, its Medical Practice Survey was the most widely used outpatient satisfaction survey in the United States.[2] In 2025, Qualtrics announced it would acquire the company for $6.75 billion.
History
Press Ganey Associates was founded in 1985 by medical anthropologist Irwin Press and sociologist-statistician Rod Ganey, both of whom were then professors at the University of Notre Dame. Over the next fifteen years, the company's client base, which initially consisted of only a few hospitals, grew steadily in size.[3]
In 1993, Mel Hall began working at Press Ganey, and in 2001, he became its CEO. He remained the company's CEO until stepping down in 2012 to found the Nashville-based medical staffing firm SpecialtyCare.[4]