Reputation
Mediacom Communications was acknowledged by CableFax for having the best COVID-19 response in the cable industry.[9]
Mediacom's Molli was named the 2019 winner in the category of artificial intelligence (AI) and machine learning at Cablefax's Technology Awards. Mediacom is believed to be the first telecommunication company to create an AI-based system fully integrated with customer service functions. Customers interact with the virtual assistant via SMS text.[10]
TMT Magazine awarded Mediacom Communications the 2018 Telecoms Award for Best Cable Operator & ISP in the United States.[11]
In 2016, Mediacom Communications was named the Nations Top Communications Provider by the leading industry publication CableFax.[12]
In a 2016 telecom report conducted by ACSI, Mediacom occupied last place in customer satisfaction among all companies in the ACSI, regardless of industry.[13]
In a survey conducted by Consumer Reports magazine in 2012, Mediacom is the worst cable provider in the country according to the 50,000 people polled.[14]
The September 28, 2012 edition of PC Magazine named Mediacom one of the nation's worst 15 fastest internet service providers.[15] The Des Moines Business Record in its 2012 Best of Des Moines issue gave Mediacom the top award for Best Local Internet Service Provider and Best Company Use of Social Media.[16] As reported in the Chicago Tribune, July 19, 2012, Mediacom was named by the FCC as one of the nation's top 4 Internet service providers when it comes to delivering advertised speeds to consumers.[17]
The February 2010 issue of Consumer Reports ranked Mediacom 15th of 16 in TV service, 24th of 27 in Internet service, and last of 23 in phone service, based on surveys.[18][19] The deepening of this trend was affirmed in the June 2012 issue of Consumer Reports, in which Mediacom was poorly ranked regarding TV service, phone service and bundled telecom services, and the third worst ISP only above the two satellite internet companies Wild Blue and HughesNet.[14]
