Present
In 2004, Lane Crawford opened a revamped retail store at IFC Mall. In 2007, the company opened a store at Pacific Place Mall, Hong Kong, focusing on furniture and other lifestyle items. In July 2007, the company returned its presence in Beijing, with the opening of its store in Seasons Place Mall following a HK$300 million investment.[8] The opening of the Beijing store follows the closing of other stores in Hangzhou, Shanghai, and Harbin following a strategy change.[9][10] During this time, Lane Crawford's focus shifted into becoming specialty department store selling speciality products like haute couture.[1][11]
In 2012, its second Beijing store was opened at the Yintai Centre. In October 2013, Lane Crawford opened its Shanghai flagship store at Shanghai Times Square.[12] In March 2014, the Chengdu store was opened at Chengdu IFS.[13] In 2014, after 21 years of service, the fashion director of Lane Crawford, Sarah Rutson, left the company.[14]
In June 2017, Lane Crawford was subject to a significant number of complaints by Chinese consumers following mass cancellations of orders that have already been paid for. Following a meeting with the Consumer Protection Agency of China, the company issued a statement justifying the cancellations of 213 orders, citing erroneous pricing due to a systematic error on their website.[15]
In 2020, the president of Lane Crawford, Andrew Keith, left the company after 9 years[16] and was replaced by Blondie Tsang.[17] Jennifer Woo is the current Chairman and CEO of the company.[18]
