Lagan Technologies is a subsidiary of KANA Software. It provides G2C (government to citizen) technology.
The company was founded in 1994, and was acquired by KANA Software[1] in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA, and its European headquarters in Belfast, Northern Ireland.
History
Lagan Technologies was first established in 1994 with the launch of its first product, Frontline[2] in 1998, a CRM solution designed to be technology-independent, with an open architecture.
Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.[3]