Lagan Technologies

Lagan Technologies is a subsidiary of KANA Software. It provides G2C (government to citizen) technology.

The company was founded in 1994, and was acquired by KANA Software[1] in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA, and its European headquarters in Belfast, Northern Ireland.

History

Lagan Technologies was first established in 1994 with the launch of its first product, Frontline[2] in 1998, a CRM solution designed to be technology-independent, with an open architecture.

Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.[3]

In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions.[4]

In 2007, Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division.

In 2009, released initial Cloud software offering Lagan OnDemand with customers that included: Bermuda;[5] Cobb County, GA,[6] and Pasadena, CA.[7] Lagan also launched its Citizen Mobile Application to promote increased citizen engagement and self service, such as reporting non-emergency issues.[8][9]

In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council.[10] In October the same year, Lagan was acquired by KANA Software.[11][12]