ICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown.
During the Great Recession, ICT closed call centers in the United States and Canada; it also reduced staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries.[1][2]
On February 2, 2010, ICT was acquired by Sykes Enterprises, Inc., a Tampa-based company.[2]
References
- ICT closing call centers, seeking lower-cost sites American City Business Journals, January 5, 2009^
- Laid-off worker sues ICT Group | GoErie.com/Erie Times-News^