Goldbergs

A. Goldberg and Sons Ltd, which traded as Goldbergs, was a Scottish retail company which, prior to its demise in 1990, had grown from a single Glasgow store in 1908 to a chain of over 100 outlets. It was noted for its early introduction of an electronic point of sale (EPoS) system and its own in - house credit card. Its avant-garde Edinburgh store was noted for innovative features including a cafe on the top floor with a roof garden, escalators, a nursery and aviary.[1]

History

Innovations in EPoS

In the mid-1970s the company became the first retailer in Europe to introduce a comprehensive electronic point of sale (EPoS) system (an IBM system that was in place until 1987). Until that time all sales transactions were recorded in day-books, an operation which involved having 500 bookkeepers. Not only was the process costly in terms of people employed, it also created large queues in the stores.

A visit to the US by some of the senior executives included discussions with Nat Solomon of the National Retailers Merchant Association. This visit was seen to be a critical one in that the company was seeking a survival strategy due to the increasing costs of the cash-taking system and declining profits.

Solomon's advice was to wait for IBM to develop a system. Other companies offering cash-taking equipment included Singer. However, Singer's system was an electro-mechanical one while IBM were developing a computerized one. IBM were instrumental in defining the needs of the Goldbergs business and the successful installation enabled IBM to enter the European market. At a stroke Goldbergs' labour costs went down and queues in the stores disappeared.

Expansion

In 1979 the company launched Wrygges, a chain of young fashion stores targeted at the 15 to 24-year-old female. The late 1970s saw a one for three rights issue to fund this development, together with the expansion of the Goldberg department store chain with another three units (two in Scotland, and the first venture in England, in Blackpool). Goldberg's also owned Schuh, and a major stake in the Ted Baker fashion business.[3]

Stylecard

Goldbergs had its own in-house credit arrangements for its customers, based on three months' credit, plus a 5 per cent discount if the bill was settled at the end of three months. This offering was transformed into the Style credit card which benefited from the large customer base and the new EPoS system. Style was launched at the beginning of 1982 and followed the lines of other credit cards with no interest incurred for prompt monthly payment. Otherwise, minimum monthly payments could be made over a period of time while incurring interest charges.

Apart from the development of Style, investment continued with the leasing of 61000 sqft of warehousing outside Glasgow to become a new central distribution depot.

By 1984, the Stylecard was being used not only in Goldbergs stores, but in a range of other non-fashion outlets such as Kwik-Fit and the travel agents A T Mays. Stylecard was eventually taken over by the Royal Bank of Scotland.

Demise

Following a failed takeover bid by Blacks Leisure in 1989,[12] Goldbergs went into receivership and ceased trading in 1990 having suffered losses of £10 million.[13] The flagship Glasgow store on Candleriggs was acquired by entrepreneurs Vera and Gerald Weisfeld in 1994 and reopened as discount clothes store Weisfelds, a similar concept to their previous business What Everyone Wants.[13] However, this closed in 1999 and the site subsequently fell into dereliction. The building was partially demolished in 2002 following the collapse of an adjacent tenement due to unstable foundations. The site was acquired by Selfridges, but plans for the company to build its first Scottish store on the site were shelved in 2007.

After much pressure from Glasgow City Council, Selfridges began demolition of the former Goldbergs buildings in late 2013, with interim plans to turn the site into a landscaped area in preparation for the 2014 Commonwealth Games. The proposals were formally abandoned in May 2014, when Selfridges sold the site to a private developer.

External links

• 1960 -  Goldbergs department store, Tollcross, Edinburgh