Independence and international growth
In January 2005, the company became independent and started to serve clients outside of GE.[13] As part of this transition, the company changed its name to Genpact for “generating business impact.”[14] Also in 2005, the company opened additional offices in India and by the end of the year, recorded US$493 million in revenue, with 15% coming from new global clients, and the remaining 85% from GE.[9] In 2006, Genpact further expanded in India, the Philippines, Mexico and China.[15]
In August 2007, Genpact was listed on the NYSE under the symbol 'G'. The company continued to grow, opening offices in six additional countries that same year and launching a joint venture with the Indian company NDTV to offer outsourcing services for the media industry.[16][17] In 2008, the company crossed US$1 billion in revenue, with 53% coming from clients other than GE.[9]
From 2010 onward, the company increasingly focused its operations and presence in Europe and the US. As part of its shift west, the company moved its headquarters to New York and in 2011, Bhasin stepped down as CEO and became non-executive vice chairman of the company.[18][19] He was succeeded on 17 June 2011 by NV "Tiger”" Tyagarajan,[20] who was appointed to the Board of Directors and became Genpact's new CEO.[21] Tyagarajan was previously CEO of Genpact from 1999 to 2002, when he led the business through a critical growth phase as a subsidiary of GE.[22] When Genpact became an independent company, he rejoined the firm from GE Capital U.S. as executive vice president of sales and business development from 2005 to 2009. Thereafter, he took on the role of the firm's chief operating officer, before being named CEO in 2011.
Bain Capital became the firm's largest shareholder in October 2012.[23]
In February 2019, Genpact contractors in Hyderabad who were assigned content moderation tasks for Facebook reportedly experienced psychological trauma while evaluating videos depicting suicide, torture, terrorism, and pornography.[24][25][26]
