Firstsource

Acquisitions

In 2002, the company acquired CustomerAsset and Tawny Dove Ltd. One year later, it acquired FirstRing India Pvt Ltd, a contact centre company. In 2005, it acquired healthcare services provider RevIT.[8] In December 2006, it acquired Business Process Management Inc (BPM).[8] Firstsource acquired ISGN in 2016, which was rebranded as Sourcepoint in 2019.[12]

In November 2021, Firstsource announced to acquire the US mortgage services provider The StoneHill Group.[13][14] In May 2024, Firstsource acquired Chennai-based medical billing firm Quintessence Business Solutions & Services (QBSS) for ₹327.8 crore (approximately US$39 million). The acquisition included its US arm, Quintessence Health LLC, which became a step-down subsidiary.[15][16]

In September 2024, Firstsource acquired UK-based customer experience provider Ascensos for £42 million (approximately US$56 million). Ascensos continues to operate independently as a business unit headquartered in Scotland.[17]

Operations

As of March 2025, Firstsource operates global delivery centers across 10 countries including India, the United States, the United Kingdom, the Philippines, South Africa, Australia, Mexico, Romania, Trinidad and Tobago, and Turkey.[18][19] The company primarily serves clients in North America and Europe, with North America accounting for approximately 68% of revenues and EMEA for 31%.[20]

Ownership

As of 31 March 2025, the promoter RPSG Ventures Limited owned a 53.66% stake in Firstsource. The rest is owned by public shareholders including mutual funds, domestic and foreign institutions, and retail investors.[21]