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Expert Global Solutions

Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas,[2] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.[3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.[5]

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[6]

History

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions.[7][8] One Equity Partners acquired APAC Customer Services in July 2011.[9] A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016.[11]

External links

References

  1. EGS Profile Egscorp.com, 2012-10-03, retrieved 2012-10-13^
  2. EGS Fact Sheet^
  3. Patrick Lunsford. Completes Merger, Introduces World to Expert Global Solutions, Inc Insidearm.com, 2009-03-27, retrieved 2012-10-13^
  4. NCO and APAC merger means CRM outsourcing game change OVUM, retrieved 2012-10-13^
  5. Nco Group Announces Completion Of Apac Merger And Refinancing Oneequity.com, 2012-04-03, retrieved 2012-10-13^
  6. California company acquires Plano-based Expert Global Solutions retrieved December 16, 2017^
  7. One Equity Partners Exits Expert Global peprofessional.com, retrieved 2024-09-23^
  8. NCO Completes Merger, Introduces World to Expert Global Solutions, Inc. www.insidearm.com, 2012-04-03, retrieved 2024-09-23^
  9. APAC Customer Services Acquired By One Equity Partners - Quick Facts RTTNews, retrieved 2024-09-23^
  10. Alorica completes acquisition of Expert Global Solutions, solidifying Company as the clear leader in the U.S. market Alorica, 30 June 2016, retrieved 10 July 2019^
  11. Alorica to acquire Expert Global Solutions www.spglobal.com, retrieved 2024-09-23^