Recalls and design issues
In April 2007, EVGA & Nvidia confirmed that there was an issue running high performance DIMM modules on 680i-chipset motherboards.[20]
In May 2012, EVGA issued a recall of Geforce GTX 670 SC (SuperClocked), model# 02G-P3-2672-KR graphics cards due to a quality assurance (QA) issue. Affected models were replaced with a faster FTW Edition.[21]
In November 2013, EVGA issued a recall of SuperNova PSUs models 1000 G2, 1000 P2 and 1300 G2 models manufactured prior to October 1, 2013, due to a manufacturing flaw. All affected models were replaced by updated units.[22]
In September 2014, owners of GTX 970 SC (SuperClocked) pointed out that the ACX cooler design only had two heat pipes touching the core, with a 3rd unsealed "dummy" heatpipe attached to the cooler.[23]
In October 2016, lower-end SKUs of GTX 1070 and GTX 1080 models with the ACX cooler design started reportedly failing, or even catching on fire.[24] This was due to the VRMs not being cooled by the heatsink due to missing thermal pads.[25] In November 2016, EVGA issued a VBIOS update to attempt to help alleviate the issue.[26] They also announced a program for users to either receive thermal pads to self-install while retaining warranty [27][28] or send in affected GPUs for factory replacement.
In August 2018, pre-orders for the RTX 2080 Ti, SKU XC Gaming were advertised as having the upgraded iCX2 cooler. However, users reported that upon ordering, they found that the SKU did not have the redesigned cooler, and EVGA support would only upgrade for a fee.[29]
In September 2021, players of New World reported their RTX 3090 cards "bricking". The issue was traced via X-ray analysis to poor workmanship on soldering around the MOSFET circuits.[30] The company said they would replace all affected cards under warranty. However, further testing by Igor Wallossek revealed that RTX 3080 cards were also affected.[31]
Exit from GPU partnership and manufacturing
On September 16, 2022, EVGA announced that it would be exiting the GPU business and terminating its partnership with Nvidia.[6] At the time of the announcement, GPU sales accounted for close to 80% of EVGA's gross revenue.[32] EVGA's CEO, Andrew Han, explained that the company did not have an interest in becoming an add-in board partner for other GPU vendors, such as AMD Radeon or Intel Arc, nor did EVGA plan to sell to another company.[33] EVGA planned to continue to sell remaining RTX 30 series cards stock through the end of 2022 to complete the exit from the Nvidia partnership. Han further explained that Nvidia's conduct with its business partners was causing it to be difficult to maintain a consistent profit margin and thus the company would instead focus on other products with higher margins, such as power supply units and CPU coolers.[34]