Services
DiDi serves 550 million users across over 400 cities. A total of 7.43 billion rides were completed on DiDi's platform in 2017.[85] Some of DiDi's services include:
DiDi Taxi: Launched in September 2012, the service provides intelligent request-dispatching system for taxi companies. DiDi currently partners with more than 500 taxi companies in China, Japan and Brazil.[86]
DiDi Express: Launched in May 2015, the service matches riders traveling in the same direction with an available shared car. DiDi ExpressPool carries over 2.4 million daily rides in 2018.[87]
DiDi Premier: Launched in April 2014 and rebranded in 2018, the service includes a 24/7 customer service hotline in Chinese and English and services, including vehicles equipped with child seats, adapted vehicles for riders with disabilities, and arrangements for guide dogs.[88]
Designated Driving: Launched in July 2015, the service lets customers who own a vehicle request a chauffeur to drive them. In 2015, the service operated in about 200 cities.[89]
Enterprise Solution: The service offers business travel services to about 170,000 corporate clients.[90]
DiDi Bus: Launched initially in Beijing and Shenzhen in 2015, the platform offers a real-time minibus pooling service (U+ Bus), customized bus services (Youdian Bus), data-based intelligent bus dispatching service and real-time bus service inquiry service. In 2018, DiDi launched an intermodal transportation recommendation function allowing users to search and book public transportation, online car-hailing and bike-sharing services in a single smartphone screen.[91]
DiDi Luxe: Launched in May 2017, the service offers chauffeurs and mid-to-high end cars.[92]
Bike-Sharing: In April 2017, DiDi added bike-sharing services to its app. On 17 January 2018, DiDi launched its own bike-sharing platform, which integrates companies like Ofo, Bluegogo and DiDi-branded bikes and e-bikes.[93][94][95]
Xiaoju Automobile Solutions: Incubated in 2015 and put in trial operation in April 2018, Xiaoju provides various auto-related services, including leasing and trading, refueling and recharging, maintenance, repair and car-sharing services to DiDi drivers and independent car owners. In August 2018, DiDi announced a $1 billion investment into the platform. In January 2019, a Xiaoju Automobile Solutions app was launched.[96]
DiDi Financial Services: In January 2019, DiDi announced the launch of a new line of financial services, such as car insurance, personal loans and crowdfunded medical insurance, available through a separate "DiDi Finance" app.[97]
DiDi Food: Launched in April 2018, DiDi Foodie is DiDi's food delivery service,[98] available in Mexico, Brazil and China.[99]
DiDi English: In May 2017, DiDi released an English-language service in the Chinese mainland. The service offers English-language user interface and a real-time, in-app text message translation to facilitate rider-driver communication.[100]
