ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones.[6] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.[7][8] ConsumerAffairs was founded in 1998 by Jim Hood.[9] The company has been headquartered in Tulsa, Oklahoma since 2010 and also has offices in Austin, Texas, the Philippines, and Argentina.[10]
History
The company was founded in 1998 by Jim Hood, an Associated Press executive, editor and reporter, as an easier way of collecting consumer opinions.[11]