8x8

8x8, Inc. is an American provider of cloud communications and customer experience software for businesses.[4] The company offers unified communications, contact center, and communications platform as a service (CPaaS) delivered via a cloud-based architecture.[5] 8x8 is headquartered in Campbell, California. Its common stock trades on the Nasdaq under the ticker symbol EGHT, and the company is led by Samuel Wilson.[6]

History

The company was founded in 1987 by Chi-Shin Wang and Y. W. Sing, formerly of Weitek, as Integrated Information Technology, Inc., or IIT. The name was changed to 8x8 in 1996.[7][8] According to the company, IIT began as an integrated circuit designer.[9] The company produced math coprocessors for x86 microprocessors, as well as Graphics accelerator cards for the personal computer market during the late 1980s. The company later changed its name to 8x8, and began producing products for the videoconferencing market.[9][10]

8x8 went public on the NASDAQ market in 1997.[11] The company moved their trading to NYSE in 2017, under the ticker symbol EGHT.[12][13]

In March 2000, 8x8 relaunched itself as a VoIP service provider under the name Netergy Networks.[14] The company changed its name back to 8x8 in July 2001.[15] 8x8 began trading on the Nasdaq SmallCap Market July 26, 2002.[16] The company's stock was listed on the New York Stock Exchange for a time before switching back to Nasdaq in November 2022.[17]

In 2003, the company launched a videophone service.[18] In July 2007, after startup SunRocket was liquidated, 8x8 entered an agreement to accept 200,000 of its customers.[19]

Products and Services

The 8x8 platform unifies UCaaS, CCaaS, and CPaaS capabilities, with AI embedded throughout to enhance agent productivity, customer insights, and business outcomes. It also offers a technology partner ecosystem allowing integrations with third-party products.[20]

The platform includes:

Contact Center

Contact Center: Omnichannel routing, agent/supervisor workspaces - AI-driven agent assist and customer self-service - Workforce engagement, quality management, and analytics - SecurePay for compliant transactions - Intelligent directory and proactive outreach[21]

Unified Communications

8x8’s Unified Communications solution includes- 8x8 Work: Cloud telephony, messaging, and video meetings - 8x8 Conversation IQ: Conversational analytics and transcription - 8x8 FrontDesk: Receptionist console - Microsoft Teams integrations, including Operator Connect and Direct Routing - 8x8 Engage: CX beyond the contact center.[22]

CPaaS and APIs

SMS, voice, and video APIs - Authentication and fraud prevention - AI-driven bots and orchestration tools.[23]

Technology Partner Ecosystem (TPES)

8x8 offers integrations with Salesforce, ServiceNow, HubSpot, Google, Microsoft, and over 50 other partners.[24]

Acquisitions

Since its founding in 1987, 8x8 has made several acquisitions of other companies within the VoIP, cloud services, contact center, and video conferencing industries.

In May 1999, 8x8 acquired Odisei[25][26] This was followed, in May 2000, with the acquisition of U|Force,[27] to acquire network and server VoIP technologies.[28][29]

In May 2010, 8x8 acquired Central Host, a California-based managed hosting company.[30] In June 2011, the company announced the acquisition of Zerigo, a Colorado-based cloud services company.[30] In September 2011, 8x8 acquired Contactual, a hosted contact center company. In 2013, it acquired United Kingdom-based Voicenet, another cloud services company.[31]

In May 2015, 8x8 acquired privately held UK-based DXI Ltd., a cloud-based contact center solutions vendor for $26 million in cash and stock. The same month, 8x8 announced the acquisition of MarianaIQ (MIQ), to transform both employee and customer experience.[32] The following month, the company acquired assets of the privately held Quality Software Corp. (QSC) as well as two affiliated companies.[33]

In October 2018, 8x8 acquired Jitsi, an open source tool for chat and video conferencing, from Atlassian.[34] In July 2019, it acquired Wavecell, a CPaaS (communications platform as a service) provider headquartered in Singapore.[35] In January 2020, 8x8 acquired the Finnish startup, callstats.io, a SaaS call quality monitoring service that measures call quality in WebRTC apps.[36]

On December 1, 2021, then-CEO Dave Sipes announced the company intended to acquire Fuze, a CCaaS (contact center as a service) mobile marketing and messaging company for enterprise.[37] The acquisition was publicly confirmed on January 18, 2022.[38][39] In January 2026, it was announced that 8x8 had acquired Singapore-based Maven Lab, expanding its reach within the APAC region.[40]

See also

8x8 has a number of notable competitors in the market:

• Dialpad Meetings
• GoTo Meeting
• Keku
• LogMeIn
• Nextiva
• RingCentral
• Vonage
• Zoom Communications

External links