The 4030 Call System briefly "4030-system" is the Iranian telephone system that was created during the early days of the COVID-19 pandemic in Iran for expert consulting[7][8][9] and corona-screening (of coronavirus suspects).[10] There are 2000 phone lines and 2,200 doctors and paramedics[11] throughout Iran[12] who are working at this call system,[13][14]
4030 call system[17][18][19][20] has been launched[21][22] by the Execution of Imam Khomeini's Order (Barakat Tel)[23] and in cooperation with the Ministry of Health and Medical Education and Iran Telecommunication in order to screen Iranian families at the field of COVID-19.[24]
As of September 2020, more than 20 million calls have been made to the telephone system (4030).[25][26] Iran's Head of 4030 call system, Reza Mazhari, stated the telephone line receives diverse calls daily, and with both medical and psychological inquiries. According to Mazhari, 40 percent of these questions related to people's anxiety about COVID-19, and 40 percent were for increasing the awareness regarding the novel virus. He said that this system could decrease the number of people who go to the hospital.[27]
Among the services of the 4030 Call System are:[17][20][18][19] Etc.[31][32][33]
During the 12-day conflict between Israel and Iran, the Red Crescent's 4030 hotline, operated in collaboration with the Iranian Red Crescent Society, managed 90,174 calls with the assistance of 1,377 volunteer counselors (465 of whom were online). With an average wait time of 2 minutes and 5 seconds, the hotline directly answered 17,866 calls while automatically processing an additional 12,224 through its IVR system. These free psychological support services, particularly aimed at vulnerable groups, played a crucial role in alleviating mental stress and reducing unnecessary visits to medical centers during the crisis.[34]
